Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Open To Work

GUSTAVO MONRROY

New York,NY

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

General managerOperations managerFounder & Account DirectorProject ManagerAccount Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: New York, NY, US
Open to relocation: Yes

Salary Range

$80000/yr - $200000/yr

Important To Me

Company CultureTeam Building / Company Retreats

Summary

Trilingual Account Manager with over 10 years of experience in digital marketing, advertising, and client services across the U.S. and Brazil. Proven record of building long-term client relationships, increasing account ROI, and leading high-performing teams in agencies and startups. Skilled in omnichannel campaign management, paid media optimization, and CRM strategy for global brands including Mercado Livre, Sodastream, and Volkswagen.

Overview

19
19
years of professional experience

Work History

General manager

COMPLETE PLAYGROUND (NPO)
04.2025 - 08.2025
  • Directed daily operations, leading a 25-person team across client service, operations, and maintenance.
  • Partnered with marketing on campaigns and activations, providing customer insights that increased engagement and visibility.
  • Orchestrated monthly budgets of $250K, overhauling operational workflows to slash payroll expenditures by 20% while simultaneously accelerating project delivery times, resulting in improved client experience.
  • Achieved 100% guest satisfaction in surveys, reflecting excellence in service and operations.

Operations manager

SPACE CLUB HOLDINGS
01.2024 - 03.2025
  • Oversaw day-to-day operations for a high-volume entertainment venue, ensuring seamless service and project execution.
  • Partnered with marketing and events teams to deliver branded activations, campaigns, and large-scale events.
  • Supervised and developed a 10-person cross-functional team, driving accountability and collaboration.
  • Acted as client liaison during events, ensuring premium guest experiences and capturing feedback to improve future campaigns.
  • Delivered 10+ events/projects on time and within budget, strengthening client satisfaction and brand reputation.

Founder & Account Director

GMONRROY DIGITAL MARKETING AGENCY
01.2020 - 01.2024
  • Managed key client accounts (Exiber, Cryocom, Grupo Supernosso, Sodastream), driving measurable engagement and conversion improvements.
  • Oversaw full campaign lifecycle, from strategy to execution, including design, paid media, social ads, CRM, and automation solutions.
  • Implemented CRM tools (Salesforce, Mailchimp, Dito, Bee Pro) to improve client data management and personalized campaigns.
  • Expanded services to increase client retention and revenue, achieving consistent year-over-year business growth.

Project Manager

GINGA AG
02.2022 - 06.2023
  • Served as primary client contact for Mercado Livre and Brasil Cacau, managing end-to-end digital advertising campaigns (display, search, social media), increasing client engagement by 20%.
  • Drove a 25% surge in social media engagement by strategically guiding copywriters and designers, leading to brand visibility and exceeding company-wide benchmarks.
  • Conducted A/B tests on ad creatives to identify high-performing variations, resulting in a 10% reduction in cost per acquisition and increased overall campaign efficiency.

Account Manager

GHFLY
03.2020 - 03.2021
  • Oversaw multiple client accounts across paid media, CRM, and social media, improving client satisfaction and loyalty.
  • Implemented CRM solutions for fintech and retail clients (e.g., alt.bank, Dunlop, Tecno Mobile) to enhance digital engagement and drive a 14% increase in customer retention.
  • Guided clients through proposal approvals, campaign development, and reporting, ensuring repeat business and referrals.

Account Manager

ALMAP BBDO
06.2017 - 01.2020
  • Drove an average of 18% revenue growth and 22% increase in customer acquisition for major clients like Volkswagen, Visa, and Pepsico by designing and executing targeted brand strategies across online media and CRM channels.
  • Led cross-functional teams of 5-7 to manage client relationships and campaigns with budgets up to $500,000, consistently improving campaign ROI by an average of 35%.
  • Conducted weekly campaign performance reviews and applied data-driven insights to improve client satisfaction scores by 30% over a six-month period.

Account Manager

Sunset DDB
06.2017 - 06.2017

Planning Manager

NewBacon
10.2014 - 05.2016

Planning Manager

NewBacon
10.2012 - 07.2013

Commercial Analyst

B2W
03.2006 - 01.2009

Education

Master of Business Administration (MBA) - Big Data Applied to Marketing

Escola Superior de Propaganda e Marketing
08.2019

Postgraduate Degree - Marketing

Universidade Mackenzie
07.2005

Bachelor's Degree - Marketing and Advertising

Universidade Mackenzie
06.2004

Skills

  • Client Relationship Management
  • Account Growth & Retention
  • Digital & Omnichannel Campaigns
  • Paid Media & ROI Optimization
  • CRM Tools (Salesforce, Mailchimp, Dito and Klaviyo)
  • Team Leadership & Cross-Cultural Collaboration
  • Negotiation & Stakeholder Management
  • Strategic Planning & Insights
  • English, Portuguese & Spanish speaker
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

General manager

COMPLETE PLAYGROUND (NPO)
04.2025 - 08.2025

Operations manager

SPACE CLUB HOLDINGS
01.2024 - 03.2025

Project Manager

GINGA AG
02.2022 - 06.2023

Account Manager

GHFLY
03.2020 - 03.2021

Founder & Account Director

GMONRROY DIGITAL MARKETING AGENCY
01.2020 - 01.2024

Account Manager

ALMAP BBDO
06.2017 - 01.2020

Account Manager

Sunset DDB
06.2017 - 06.2017

Planning Manager

NewBacon
10.2014 - 05.2016

Planning Manager

NewBacon
10.2012 - 07.2013

Commercial Analyst

B2W
03.2006 - 01.2009

Postgraduate Degree - Marketing

Universidade Mackenzie

Bachelor's Degree - Marketing and Advertising

Universidade Mackenzie

Master of Business Administration (MBA) - Big Data Applied to Marketing

Escola Superior de Propaganda e Marketing

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