GUSTAVO MORALES
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
7
7
years of professional experience
Work History
Make Ready Technician
W3 Luxury Living
06.2024 - 02.2025
- Gather any assignments for the make ready and tools needed for the apartment schedule for that day.
- Evaluate doors, windows, carpet and any other parts of the apartment that is worn or damaged.
- Repair any damage to walls such as dents, holes and bad texture repairs.
- Respond to any other duties given.
- Scheduled on calls. (every other week)
- Help with work orders if need be.
- Working on AC Units (Working on getting certified for HVAC)
Make Ready - Maintenance
Valiant
01.2022 - 01.2024
- Collect tasks for the day's apartment schedule and ensure you have the necessary tools to perform each task.
- Inspect doors, windows, carpets, and other components of the apartment for wear and tear or damage.
- Fix issues like dents, holes, or poor texture repairs in the walls.
- Be flexible in handling other tasks or responsibilities assigned during the day.
- Assist with completing work orders when needed.
Porter
Marquis
01.2021 - 01.2022
- Preformed outside duties such as removing trash and making sure the property is safe and clean.
- Clean and removed any furniture around dumpster area
- Swept and mop laundry area
- As well as helping with any work orders or make ready lists
Customer Service Associate
Home Depot
03.2018 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Suggested relevant add-ons and upgrades during customer interactions, increasing overall customer satisfaction and loyalty.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
High School - undefined
W.T WHITE HIGH SCHOOL
01.2018
Skills
- General Maintenance (Plumbing, Electrical,Carpentry)
- Drywall Repair and Painting
- Appliance Installation and Repair (eg, dishwashers, refrigerators, stoves)
- Fixture Installation (lighting, faucets, etc)
- Flooring Installation and Repair (vinyl)
- Electrical Repairs (outlets, switches, wiring)
- Preventative Maintenance Practices
- Customer Service and Communication Skills
- Cash handling
- Sales
- Merchandising
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Make Ready Technician
W3 Luxury Living
06.2024 - 02.2025
Make Ready - Maintenance
Valiant
01.2022 - 01.2024
Porter
Marquis
01.2021 - 01.2022
Customer Service Associate
Home Depot
03.2018 - 02.2020
High School - undefined
W.T WHITE HIGH SCHOOL
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