Gustavo Nogueira
Miami,FL
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Lab Assistant/Administrative Assistant
ProdiLab
01.2022 - 02.2024
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Assisted in the development of new procedures by participating in research projects and collaborating with team members.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Processed patient specimens according to priority and documented results.
- Participated in lab meetings and project presentations.
- Carefully reviewed test results for accuracy.
- Logged samples correctly into computerized tracking system.
Assistant Resort Manager
Happy Tails Pet Resort And Spa
02.2017 - 01.2022
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Maintained high standards of cleanliness and safety, conducting regular inspections of resort facilities.
- Developed and implemented promotional strategies to increase occupancy.
- Followed pet care instructions for dietary needs and medication regimens.
- Improved overall pet health through consistent exercise routines, promoting weight management and mental stimulation for animals under my care.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Massage Therapist -
Acupuncture And Massage College
Miami, FL2022
Skills
- Supply Restocking
- Equipment Maintenance
- Multidisciplinary team collaboration
- File and Record Keeping
- Infection Control
- Laboratory safety protocols
- Lab Inventory Management
- Data Entry
- Document Management
- Policy Development
- Staff hiring
- Customer Relationship Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lab Assistant/Administrative Assistant
ProdiLab
01.2022 - 02.2024
Assistant Resort Manager
Happy Tails Pet Resort And Spa
02.2017 - 01.2022
Massage Therapist -
Acupuncture And Massage College
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