Gustavo Olguin
Chicago,Illinois
Summary
Hardworking employee enthusiastic about learning. Always looking for opportunities to learn new skills and contribute to group success. Always striking to complete my duties the best possible way, following instructions and guides. Treating people with respect is one of my strengths, allowing me to be polite towards people and being able to provide great service and even create relationships with people.
Overview
10
10
years of professional experience
Work History
Delivery Partner
Instacar
04.2020 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Make sure to get the items the costumer requested and communicate with costumer in case a change needs to be made.
- Pack groceries depending on temperatures and products.
- Deliver groceries in a effective way and follow costumer delivery instructions.
Debt Collector
Easy Acceptance
10.2021 - 09.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Contacted customers with overdue accounts to address payment status.
- Processed debtor payments and updated accounts to reflect new balance.
- Collected on delinquent accounts to reduce overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Line Cook
Tensuke Sushi Market
06.2020 - 09.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Partner
Uber And Lyft
02.2018 - 10.2019
- Pick costumers up at their desired location.
- Keep a great attitude throughout the day to deliver costumers with a great ridding experience.
- Maintain Vehicle clean at all times.
- Initiate conversations with riders to provide them with an enjoyable ride
- Follow GPS instructions, always trying to make the ride smooth and follow the best possible route.
- Maintain a personal high rate within the company.
Costumer Service Representative
Galeria Musical & Wireless
08.2013 - 12.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and with respect.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed costumers phone service payments.
- Created invoices for electronic repairs made at the shop.
- Always on top of the new devices out there to provide costumers with information they need.
- sold electronics, from cellphones to laptops.
Education
No Degree -
City Colleges of Chicago - Wilbur Wright College
Chicago, ILHigh School Diploma -
Aspira Early College
Chicago, IL06.2012
Skills
- Fast Learner
- Great Costumer Service
- Team Player
- Fluent in English and Spanish
Timeline
Debt Collector
Easy Acceptance
10.2021 - 09.2023
Line Cook
Tensuke Sushi Market
06.2020 - 09.2021
Delivery Partner
Instacar
04.2020 - Current
Partner
Uber And Lyft
02.2018 - 10.2019
Costumer Service Representative
Galeria Musical & Wireless
08.2013 - 12.2017
No Degree -
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Aspira Early College
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