Gustavo Osorio
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Risk Management Specialist
Wells Fargo & Company
03.2021 - 06.2023
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Investigated allegations to check validity and recommend actions to minimize risk.
Inside Sales Associate
Satellite Country
11.2011 - 03.2021
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Teamed with partners to close deals for sales development.
- Identified consumer interests and key market identifies for new accounts.
Education
High School Diploma -
W.t. White
Dallas, TX07.2005
Skills
- Change Impact Analysis
- Mediation
- User Acceptance Testing (UAT)
- Accident Review
- Tax Software
- Operational Efficiency
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Risk Management Specialist
Wells Fargo & Company
03.2021 - 06.2023
Inside Sales Associate
Satellite Country
11.2011 - 03.2021
High School Diploma -
W.t. White
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