Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gustavo Osorio

San Antonio,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Risk Management Specialist

Wells Fargo & Company
San Antonio, TX
03.2021 - 06.2023
  • Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Investigated allegations to check validity and recommend actions to minimize risk.

Inside Sales Associate

Satellite Country
Austin Texas
11.2011 - 03.2021
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Researched and identified possible new accounts for sales development.
  • Teamed with partners to close deals for sales development.
  • Identified consumer interests and key market identifies for new accounts.

Education

High School Diploma -

W.t. White
Dallas, TX
07.2005

Skills

  • Change Impact Analysis
  • Mediation
  • User Acceptance Testing (UAT)
  • Accident Review
  • Tax Software
  • Operational Efficiency

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Risk Management Specialist

Wells Fargo & Company
03.2021 - 06.2023

Inside Sales Associate

Satellite Country
11.2011 - 03.2021

High School Diploma -

W.t. White

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Gustavo Osorio