Gustavo Pacheco
Covina,CA
Summary
PROFESSIONALSUMMARY Friendly and customer-focused Server with strong interpersonal talents and POS system and TOAST proficiency. Comfortable working independently and as part of the team. Proven ability to work in a fast-paced, high-volume environment. Effortlessly manage multiple tables in fast-paced environments, consistently meeting customer expectations and sales quotas to support restaurant success. Well-trained in food handling and safety, customer service and basic bartending. Support all team members with efficient and dedicated work.
Motivated... with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursuing new position with room for advancement alongside growing team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Mama Por Dios
Rancho Cucamonga, CA
10.2021 - 01.2022
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed effective business plans to align strategic decisions with long-term objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
VIP Host
Mama Por Dios
Rancho Cucamonga, CA
10.2021 - 01.2022
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Answered customer questions about hours, seating and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assisted managers with quickly resolving service- and food-related issues.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Documented reservations and communicated changes to guests.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Managed event contracts, estimates, event profiles and post-event summaries.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
Cielito lindo Restaurant
El Monte, CA
02.2019 - 04.2021
- Assisted guests with making menu choices
- Answered customer menu questions and offered suggestions based on individual preferences
- Answered phones and took phone orders for customer pick up or delivery
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Fostered a fun atmosphere and family-style work environment
- Entered orders, delivered food and beverages, and processed payments
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues
- Offered guests dietary and allergy information to match special requirements
- Greeted all guests with a smile and friendly greeting
- Upheld high sanitation and safety standards while delivering and serving food
- Performed side work duties, such as cleaning and [Type] work
- Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals
- Controlled flow of food from kitchen to dining table
- Filed records to keep system efficient and information organized
- Satisfied customers by delivering speedy and expert service for all [Type] needs.
COOK
Ricas empanadas
Glendora, CA
03.2017 - 12.2018
- Consistently cleaned, organized and sanitized food stations, equipment and utensils to protect customers from the risk of infection
- Prepared single orders and batch preparations with minimal waste to maintain food cost controls
- Closely followed recipes to give customers consistent quality and positive experiences with each visit
- Followed specifications and orders, prepared ingredients and gathered dishes for serving
- Protected business from unnecessary liability by carefully following security and safety standards.
Server Assistant Manager
Step in restaurant
Bronx, NY
12.1999 - 06.2015
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert [Industry] knowledge
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Answered phones and took phone orders for customer pick up or delivery
- Upheld high sanitation and safety standards while delivering and serving food
- Took orders, made drinks, and cleaned tables after the guests' departures
- Greeted all guests with a smile and friendly greeting
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Entered orders, delivered food and beverages, and processed payments.
Education
GED -
National Puerto Rican Forum, Inc. Technology Learning Center
08.2000
Skills
- Focus and Follow-Through
- Performance Assessment
- Decision Making
- Assignment Delegation
- Records Organization and Management
- Goal Setting
- Team Leadership
Certification
- FOOD MANAGER CERTIFICATION,
- LICENSEE EDUCATION ON ALCOHOL AND DRUNGS
- TIPS CERTIFICATION
Languages
English
Spanish
Timeline
General Manager
Mama Por Dios
10.2021 - 01.2022
VIP Host
Mama Por Dios
10.2021 - 01.2022
Server
Cielito lindo Restaurant
02.2019 - 04.2021
COOK
Ricas empanadas
03.2017 - 12.2018
Server Assistant Manager
Step in restaurant
12.1999 - 06.2015
GED -
National Puerto Rican Forum, Inc. Technology Learning Center
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