Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
Collaborated with cross-functional teams to develop budgets for maintenance projects, prioritizing tasks based on urgency and cost-effectiveness.
Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Coordinated scheduled shutdowns for major equipment overhauls, minimizing disruption to production schedules while maximizing asset longevity.
Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
Prioritized preventative measures such as lubrication programs and vibration analysis that helped extend equipment life cycles and reduce overall costs.
Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Supervised 5 employees and scheduled shifts.
Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
Procured pricing information from various vendors to support cost-effective purchasing.
Tracked and managed department costs for good budget adherence.
Scheduled and oversaw maintenance, repair and installation activities.
Created and maintained daily and weekly reports for upper management.
Utilized proper tools and materials to adhere to safety guidelines.
Supervised team of installers and mechanics to complete work on time and to company standards.
Reviewed and studied blueprints to double-check installation and implementation project requirements.
Senior Broadband Technician
Suddenlink
05.2001 - 11.2021
Enhanced network performance by diagnosing and resolving technical issues in broadband systems.
Reduced customer complaints by providing timely and efficient troubleshooting for connectivity problems.
Improved team productivity through consistent mentoring and training of junior technicians.
Increased client satisfaction rates by maintaining open communication channels and promptly addressing concerns.
Streamlined installation processes, ensuring minimal downtime for customers during service upgrades.
Optimized broadband system efficiency by conducting regular maintenance checks and preventative measures.
Maintained up-to-date knowledge of industry trends, technologies, and best practices to provide informed recommendations to clients.
Spearheaded customer education initiatives, empowering users to troubleshoot minor issues independently.
Implemented quality control measures, resulting in fewer service disruptions and improved overall system stability.
Assisted in the planning and execution of large-scale network overhauls, boosting long-term system reliability.
Effectively managed multiple projects simultaneously while meeting deadlines and adhering to budget constraints.
Expanded service offerings by staying abreast of emerging technologies in the broadband industry, such as fiber optics deployment strategies.
Utilized advanced diagnostic tools effectively for accurate identification of complex network issues, minimizing downtime for clients.
Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
Provided customer with information and requirements for all services.
Utilized industry equipment to analyze, identify and resolve technical problems.
Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
Installed wiring, cabling and networking hardware on customer premises.
Installed and configured new devices and system components.
Responded to service requests during and after business hours.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Performed preventive maintenance of telecommunications equipment.
Read blueprints and schematics to correctly place equipment.
Coordinated installation of new users and relocations of existing users.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Worked closely with network administrators and server engineers to deliver quality service.
Researched and recommended network and data communications hardware and software.
Education
Gainesville High School
Gainesville, TX
05.1997
Skills
Job Planning
Supply Coordination
Electrical Troubleshooting
Inventory Replenishment
Fire Alarm Systems
Plumbing Repairs
Facilities Maintenance
Energy Management
Work Order Management
Grounds Maintenance
Hydraulic Systems
Mechanical Aptitude
Troubleshooting
Equipment Troubleshooting
Electrical Systems
Welding Techniques
Work Order Processing
Boiler Operations
Painting Techniques
Skilled Maintenance and Repair
Outside Contractor Oversight
Decision-Making
Schedule Preparation
Repair Requirements Determination
Tools and Equipment Maintenance
Hand and Power Tool Operation
Job Prioritizing
Tool and Parts Inventory Oversight
Materials and Labor Costing
Team Collaboration
Hydraulic Press Operation
Maintenance Planning
Welding and fabrication, automotive restoration
I've been welding & automotive restoration since 1995. A few autos I've restored are a 1964 impala, 1949 Chevrolet 3100 truck, 1968 Oldsmobile 442 and most recent is 1986 crew cab 2500 GMC truck.