Gustavo Pierry
San Clemente,CA
Summary
Detail-oriented and creative business development manager with proven success in growth, building relationships and maintaining partnerships with vendors and accounts to increase growth and profitability. Strategic planning and team leadership skills with exceptional communication abilities. Impressive track record of improving sales and growing company customer base. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational teams. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments.
Overview
17
17
years of professional experience
Work History
General Manager, Business Development
G.Pierry, Inc. - DBA: Black And White Blues
San Clemente, CA
06.2012 - Current
- Directed domestic sales and international distribution of high-end music instruments brands, starting the company from the ground up and taking sales to $4,4 Mi, +17K orders, and +8K customers worldwide.
- Managed wholesale and retail sales through the company's physical and online stores and the regional distribution office abroad.
- Assigned new vendors, negotiated sales exclusivity rights, and signed contracts with multiple industry-leading manufacturers.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Managed all core aspects of the business in a broad range of responsibilities, including budgeting, P&Ls, pricing and margins, forecasting, purchasing, inventory management, customer service guidelines, marketing, staff training and procedures, import/export, and international logistics.
- Increased margins by negotiating vendor discounts and improving payment terms, generating more profitability.
- Monitored customer buying trends and market conditions to adjust strategies and achieve sales goals.
- Applied established sales techniques and persuasive communication skills and maintained extensive knowledge of company products and services to meet sales objectives.
- Maintained customer relationships and found new ones by identifying needs and offering appropriate services.
- Oversaw all customer relations issues, enabling quick resolution, client retention, and satisfaction.
International Sales Manager
Timberland LLC - Ipath Footwear
Torance, CA
03.2009 - 06.2012
- Managed international sales of footwear, working directly with all brand's exclusive distributors in ten countries on distinct continents.
- Responsible for forecasting, order placements, inventory management, delivery dates, and logistics.
- Developed relationships with existing distributors and prospected new accounts to increase sales and expand territories.
- Traveled abroad to visit distributors and their accounts and attend international tradeshows.
- Handled direct communication with all accounts on manufacturing status and delivery dates, special orders, product promotions, technical information, customer service, and marketing material.
- Intermediate and oversaw exclusive contract signing with all exclusive international distributors.
- Handled territory sales feedback and regional product preference to Product Manager/Designer and Marketing departments.
- Demonstrated product line to accounts and showcased features to entice customers to buy.
- Helped the company present the seasonal product lines in domestic trade shows.
- Managed all customer service inquiries and needs with high-profile customers, maintained relationships, and supported international markets.
Account Manager
CalDigit, Inc.
Placentia, California
08.2007 - 12.2008
- Built a diverse and consistent sales portfolio, starting the position without previously handled accounts, and taking sales from zero to $1.5Mi, +1K products sold during the first year.
- Landed the industry's largest retailer in the world, B&H Photo & Video, removing a previous distributor as the middle-man and selling directly to the retailer, which increased margins and volume drastically.
- Prospected for new potential customers continuously and opened and managed dozens of new retailers and distributors worldwide.
- Negotiated prices, terms of sales, and service agreements and prepared and delivered customer sales quotes.
- Traveled to visit accounts as well as attend trade shows.
- Addressed accounting, billing, and service delivery problems to maintain and enhance client satisfaction.
- Prepared shipping documents in compliance with export standards and international requirements.
- Communicated sales promotions and new products launch to customers to grow sales and maintain strong revenue streams.
- Used digital and traditional telephone approaches to generate sales leads and reach new accounts.
Production Manager
Rip Curl, Inc.
Costa Mesa, CA
10.2004 - 02.2007
- Managed the production of men’s apparel, men’s accessories, and mountain wear divisions, from ordering samples and bulk production to delivery to Rip Curl.
- Lead the production process and product development from initial design pass-off to product shipment.
- Facilitate and manage timely approval of all garment components following time & action calendars to support on-time deliveries.
- Process purchase orders, re-orders, record, and convey sales requests for PO changes with the factory.
- Ensure prompt resolution of all production-related issues.
- Organize daily communication with factories.
- Provide prompt communication and follow-up with clients on submission & sampling approvals.
- Responsible for maintaining all trackers and WIP reports ensuring data integrity.
- Analyze selling reports for forecasting and new season order placement.
- Track and catalog a large number of pre-production samples.
- Negotiate the cost and delivery dates with factory counterparts, overseas suppliers, and freight forwarders.
Education
MBA - Master of Business Administration
FGV
Sao Paulo - Brazil11.1999
Bachelor of Arts - Business Administration And International Business
Universidade Metropolitana De Santos
Sao Paulo - Brazil11.1997
Skills
- Sales Growth
- Business Development
- Portfolio Management
- Process Improvement
- Contract Negotiation
- Budget Planning
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager, Business Development
G.Pierry, Inc. - DBA: Black And White Blues
06.2012 - Current
International Sales Manager
Timberland LLC - Ipath Footwear
03.2009 - 06.2012
Account Manager
CalDigit, Inc.
08.2007 - 12.2008
Production Manager
Rip Curl, Inc.
10.2004 - 02.2007
MBA - Master of Business Administration
FGV
Bachelor of Arts - Business Administration And International Business
Universidade Metropolitana De Santos
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