Gustavo Pinales
Summary
Results-driven, bilingual (English/Spanish) General Support Associate experienced in enhancing operational efficiency and training teams. Streamlined processes and improved safety adherence while optimizing inventory flow and safe forklift operation. Holds a Technical Degree in Web Programming.
Overview
4
4
years of professional experience
Work History
General Support Associate
Walmart
Dallas
09.2025 - Current
- Loaded and unloaded packages from delivery trucks efficiently.
- Sorted packages by size, weight, and destination accurately.
- Operated hand trucks and pallet jacks for moving heavy items safely.
- Operated forklifts to transport materials within warehouse efficiently.
- Loaded and unloaded shipments accurately, maintaining inventory flow.
- Worked with internal departments to locate missing packages and remedy incorrect deliveries.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
Package Handler Trainer
FedEx
Dallas
09.2022 - 09.2025
- Trained new package handlers on safety protocols and operational procedures.
- Demonstrated proper use of equipment and technology for package handling.
- Evaluated trainee progress, adjusting techniques to address individual learning needs.
- Monitored team performance, providing actionable feedback to enhance skills.
- Collaborated with supervisors to assess training program effectiveness and recommend improvements.
- Assisted in loading delivery trucks with prepared packages.
Education
Vocational Degree - Web Development Technical
EIAO Preparatoria Tecnica
Nuevo Leon, Mexico06-2022
Skills
- Mechanical troubleshooting
- Preventive maintenance
- Forklift operation
- Problem solving
- Package handling
- Inventory management
- Bilingual in Spanish and English
- Communication effectiveness
- Equipment operation
Personal projects
- Automotive diagnostics and repair
- Apply systemic problem-solving and diagnostic tools to identify mechanical and electrical malfunctions in vehicles.
- Execute preventive and corrective maintenance
Timeline
General Support Associate
Walmart
09.2025 - Current
Package Handler Trainer
FedEx
09.2022 - 09.2025
Vocational Degree - Web Development Technical
EIAO Preparatoria Tecnica