Gustavo Polanio
Yonkers
Summary
Experienced Professional who is highly knowledgeable as an AV Technician and Project Manager in the corporate and event industry. Recognized in providing artistic, technical, mechanical innovation and solutions that address business needs with efficiency and accuracy. Possess more than ten years of experience in the technician and manager field as well as providing administrative support towards improving work quality, and productivity and excellent customer-client relationship for future business. Seeking a leadership role in a corporate setting that leverages my technical expertise and management experience in audio visual operations, while offering opportunities for growth and advancement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager/Audio Visual
King Cole Audio Visual Service Inc.
07.2014 - Current
- Ensure all equipment is meeting ready to include setting up AV equipment each day for scheduled meetings/events ensuring equipment is functioning properly.
- Responsible for initiating and maintaining contact with each meeting planner (in house) to ensure that all last-minute requests are met.
- Attend continuing classes during the year in order to stay up to date with the latest AV technologies.
- Responsible for the development, training, and mentoring of team members in a constructive manner.
- Conducts training regarding power usage and operation of AV equipment.
- Supervise and coordinate the set-up and breakdown of all meeting room/function space for business meetings and events.
- Responds to any request for changes or additions in AV equipment immediately, notifies conference or events managers for proper execution of accurate billing.
- Provide exceptional customer service to ensure client relationship for future projects and events.
Audio Visual Technician/Freelance
Hands On AV Solution
01.2005 - 12.2019
- Ensure a flawlessly executed large or small events through accurate and timely set up, operation and breakdown of audiovisual equipment.
- Maintain a positive relationship with all clients through effective communication.
- Meet with guests on site to ensure that their needs are met and the equipment set up is working properly.
- Provided level 1 troubleshooting PC hardware and software, network and user support (both in English and Spanish).
- Provided training, guidance and motivation for new recruits, to ensure team efficiently and communication.
- Provided system training and assisted with presentation and recommended VTC setup/methods and approaches.
- Performed routine system administration, phone support and maintenance check of all AV gear.
- Assisted customers with purchases, up sold related devices and accessories while suggesting/performing setup and installation services.
Education
John F. Kennedy High School
Bronx, New YorkBachelor of Science - Information Technology
DeVry University (Online)
09.2025
John Jay College
New York, NY01.2006
High School Diploma - undefined
Pleasant Valley High School
Brodheadsville, PA01.2005
Skills
- Excellent customer Service skills and well trained in the area of problem resolution
- Data Management Expertise
- MS Office 13 Expertise
- Effective administrative ability proven by having kept Subordinate staff under control, focused in order to Deliver outstanding customer satisfaction
- Effective Bilingual communication in English and Spanish
- Audio Installation skill set with extensive lighting, mechanical, and detailing knowledge
- Effective team engagement
- Progress monitoring for projects
- Goal-oriented planning
- Client communication skills
- Workflow optimization
- Systems installation, configuration, and upgrading
Certification
- Business Management Certification, 2020
- Introduction to Networking Wireless Audio Systems, 2025
- Wireless Workbench (WWB): Introduction, 2025
- Shure Cloud Training, 2025
- Axient Digital System Overview, 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Project Manager/Audio Visual
King Cole Audio Visual Service Inc.
07.2014 - Current
Audio Visual Technician/Freelance
Hands On AV Solution
01.2005 - 12.2019
High School Diploma - undefined
Pleasant Valley High School
John F. Kennedy High School
Bachelor of Science - Information Technology
DeVry University (Online)
John Jay College