Gustavo Popoca
Dallas,TX
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
AutoZone
01.2023 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Achieved or exceeded monthly sales goals
- Tracked and monitored warranty claims and reported findings. Managed and maintained warranty returns for multiple clients in a timely and accurate manner
Team Member
Whataburger
05.2022 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Member
Golden Chick
09.2021 - 02.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Duncanville High School
900 W Camp Wisdom Rd, Duncanville, TX 7511605.2024
Skills
- Money Handling
- Order Processing
- Customer Service
- Retail Store Operations
- POS System Operation
- Truck Unloading
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
AutoZone
01.2023 - 09.2023
Team Member
Whataburger
05.2022 - 12.2022
Team Member
Golden Chick
09.2021 - 02.2022
Duncanville High School
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