Gustavo Ramos Avalos
Harvard,IL
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, Proficient in Epic.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
07.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Used EPIC to schedule appointments.
- Balanced deposits and credit card payments each day.
- Investigated insurance claims denials and appeals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
Client Services/Recruiter
Sustainable Staffing Inc
01.2022 - 01.2023
- Starting as a client service representative, I was responsible for payroll, performing orientation for new employees, answering phones, data entry, assisting employees with payroll concerns, vacation request, PTO, office supplies inventory
- I was promoted to be a recruiter, my duties were to conduct interviews and sort through applicants to fill open positions, completing paperwork for new hires, terminations, discipline actions, attracting suitable candidates through database, online employment, and social media, promoting the company's reputation and attractiveness as a good employment opportunity
- Collaborating with other department managers to compile a consistent list of requirements, providing recruiting reports to management.
Manager/Bar Manager
Main Street Pourhouse
01.2020 - 01.2023
- Oversaw planning for special events
- Managed staff
- Manage the business aspects of the bar, such as; taking inventory, reordering supplies, managing budgets, setting goals, and keeping licenses current
- Scheduling, planning, maintaining bar safe and maintained business within city's requirements
- Payroll and Accounts Payable.
Production Operator
Huntsman Polyurethanes
01.2016 - 01.2022
- Operated a variety of manufacturing equipment including: mixing blending, granulation, bagging, and extrusion equipment
- Perform various quality control tests and draw relevant conclusions to make needed adjustments to process operations
- Accurate production documentation
- Follow instructions and perform other duties as may be assigned by supervisor.
Cycle Counting/Inventory Control
Autotrol Corp
01.2014 - 01.2015
- Inventory Management (1990's software program)
- Provided an ongoing measure of inventory accuracy and procedure execution
- Yearly Inventory Audits
- Excel Inventory.
Assemble/Packaging
Snap On
01.2013 - 01.2014
- Efficiently assembling tools when needed
- Work on packaging tools along with any unforeseen duties.
Assistant Store Manager
Cash Savers
01.2012 - 01.2014
- Provided customer service while working the cash register
- Worked at various different duties like stocking along with managing staff
- Monitor and maintain store inventory
- Assisted store manager in planning and implementing strategies to attract customers
- Created reports like revenues, expenses and competition.
Education
High School Diploma -
Harvard High School
Harvard, IL06.2010
Skills
- Multitasking
- Critical thinking
- Attention to detail
- Organized
- Appointment Scheduling
- Teamwork
Languages
Bilingual (English/Spanish)
Activities
- Breathe On Andi Benefit Car Wash, Harvard, IL, Benefit Organizer and Host, 2013-07-20, 2013-08-17, Contacted and organized volunteers for the benefit, Supervised volunteers and was in charge of all of the supplies needed
- AmeriCorps, Harvard, IL, AmeriCorps Member, 2009-01-01, 2010-01-01, Helped to mentor and tutoring middle school children at local school with a group of volunteers, Participated in clean ups from downtown to train station cleaning up and garbage, Planted flowers downtown and made a garden for an apartment complex, Participated in non profit activities like sleep outs, food pantries, and after school fundraisers
- FFA, Harvard-Woodstock, IL, Member, 2009-01-01, 2010-01-01, Actively participated in FFA hosted events
Timeline
Patient Service Representative
Northwestern Medicine
07.2023 - Current
Client Services/Recruiter
Sustainable Staffing Inc
01.2022 - 01.2023
Manager/Bar Manager
Main Street Pourhouse
01.2020 - 01.2023
Production Operator
Huntsman Polyurethanes
01.2016 - 01.2022
Cycle Counting/Inventory Control
Autotrol Corp
01.2014 - 01.2015
Assemble/Packaging
Snap On
01.2013 - 01.2014
Assistant Store Manager
Cash Savers
01.2012 - 01.2014
High School Diploma -
Harvard High School
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