Gustavo Rivera
Wildomar,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server/Bartender
Casa Jimenez
08.2016 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and cleaned tables while running my own food, and making cocktails.
- Built relationships with customers, and make new customers always feel welcome.
- Served parties over fifty people, for parties such as wedding rehearsals, birthdays, and baby showers.
- Take over 35 orders without writing anything down.
- Explain cocktails to customers who are interested in trying new drinks, such as margaritas, micheladas, and martinis.
Cashier/Line Cook/Barista/Trainer
Panera Bread
07.2007 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new employees about barista drinks such as lattes, cappuccinos, and blended drinks.
- Catered to business, doctor's offices, private meetings, and private events.
Line Cook
Waba Grill
04.2015 - 01.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Grilled meats and seafood to customer specifications.
Party Coordinator
Chuck E Cheese
11.2006 - 08.2010
- Consulted with customers to determine objectives and requirements for events.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
Education
No Degree - Psychology/Dance
El Camino College
Torrance, CAHigh School Diploma -
Long Beach Polytechnic High School
Long Beach, CA06.2008
Skills
- Photogenic Memory
- Banquet Coordination
- Order Accuracy
- Sales Techniques
- Price Memorization
- Service Prioritization
Accomplishments
Private bartender who's done at least 10 bartending gigs on my own, such as weddings, private parties, and also work events.
Got my bartending license from San Diego Bartending School
Certification
- Licensed [Bartender] - [San Diego Bartending School]
Pianist, Choreographer, Dancer
Apart from being a server/bartender, I love music. I started playing piano at age fourteen, learned how to read, write, and create music by studying great pianists' such as Beethoven, Chopin, Alicia Keys. Aside from playing I also studied dance which I do choreography on the side as a side hustle, doing quinceaneras with over at least fifteen dancers. I'm also a dancer who has a passion for studying Jazz, and Ballet.
Timeline
Server/Bartender
Casa Jimenez
08.2016 - Current
Line Cook
Waba Grill
04.2015 - 01.2016
Cashier/Line Cook/Barista/Trainer
Panera Bread
07.2007 - 01.2017
Party Coordinator
Chuck E Cheese
11.2006 - 08.2010
No Degree - Psychology/Dance
El Camino College
High School Diploma -
Long Beach Polytechnic High School
Similar Profiles
Aaron Rafa Aurelio Rodriguez-HerrejonAaron Rafa Aurelio Rodriguez-Herrejon
Apprentice Automotive Mechanic at Jimenez Auto CareApprentice Automotive Mechanic at Jimenez Auto Care
Adan JimenezAdan Jimenez
Landscaping Crew Leader at Jimenez LandscapingLandscaping Crew Leader at Jimenez Landscaping
Fernando Jimenez-MonroyFernando Jimenez-Monroy
Roofer at Jimenez Roofing and WaterproofingRoofer at Jimenez Roofing and Waterproofing