Gustavo Rodriguez
Dallas,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and logistics, notably with Uplift Education anmd Autozone. Excelled in time management and problem-solving, ensuring timely delivery and inventory accuracy. Proven ability to manage responsibilities in high-pressure environments, showcasing reliability and strong team collaboration skills.
Overview
13
13
years of professional experience
Work History
Sales Representative
AutoFit Parts
Dallas, TX
02.2025 - Current
- My main job is to help costumers as soon as they walk in and find the right part they are looking for
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fastpaced environment
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
Driver
Uplift Education
Dallas, TX
07.2018 - 02.2025
- My primary duty was delivering breakfast and lunch to two separate schools
- My responsibility was to make sure the two schools were fully stocked with everything they needed
- Which included things like fruit, cereal, plates, utensils
- And when the cook was done with the actual food, it was my job to make sure the other schools got their food in time
- And once my primary job was done, I would assist around the kitchen with whatever was needed
- I would help with anything from washing the dishes to stocking the freezer and making sure everything was put where it belonged
- And when done with all duties, I would help with keeping track of all inventory
- While driving I had to make sure that I always looked professional since I was the only face most people outside the school would see
- Followed all relevant traffic laws and safety regulations
- Achieved safe driving records by consistently following traffic rules and regulations
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
Csr/Manager
Autozone
Dallas, TX
08.2014 - 03.2022
- My primary duty was to always help costumers and assist with anything that they needed
- If I needed to, I would also go out to their vehicles to help find a problem
- And as manager, I would do the same but with more responsibility added to my workload such as help manage cash and the safe and even run the store on my own if I had to
- When not helping customers, most of the time, I would help in the back with stocking
- When the truck arrives, I would devote my time to make sure it would be done and that everything would be where it belongs
- And after it was put up, I would usually assist in scanning the product into the system
- I would be the one responsible for making sure the backroom was neat and clean and that no product was left on the ground
- My main focus was always the costumer service, no matter what else had to be done
- The costumer always came first
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner
- Ensured compliance with company policies and procedures by effectively managing the CSR team's daily activities
CSR
Lowes Home Improvment
Dallas, TX
03.2012 - 08.2014
- My main reasonability was to make sure the outdoor plants were watered
- When not doing that, I would help customers with what ever they needed
- I would make sure the garden area was neat and clean
- And I would help move product around the area, which would sometimes include use a forklift to help move bigger items
- Or most times I would just use a pallet jack
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
Education
High School Diploma -
Snset High School
DallasSkills
- Time Management
- Customer service
- Problem-solving
- Punctual and reliable
- Verbal and written
- Friendly and outgoing communication
- Active listening
- Reliability
- Team collaboration
Timeline
Sales Representative
AutoFit Parts
02.2025 - Current
Driver
Uplift Education
07.2018 - 02.2025
Csr/Manager
Autozone
08.2014 - 03.2022
CSR
Lowes Home Improvment
03.2012 - 08.2014
High School Diploma -
Snset High School
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