Gustavo Salazar
Los Angeles
Overview
16
16
years of professional experience
Work History
Service Manager
Pratt Industries
Ontario
02.2019 - 11.2024
- Managed daily operations to ensure efficient service delivery.
- Trained staff on customer service best practices and company policies.
- Coordinated schedules to optimize workforce productivity and resource allocation.
- Implemented quality control measures to enhance service standards.
- Resolved customer inquiries and complaints promptly and professionally.
- Developed training materials to support employee onboarding and development.
- Collaborated with other departments to streamline service processes and communication.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Site Manager
Pratt Industries
Rancho Cucamonga
07.2015 - 02.2019
- Managed daily site operations and ensured compliance with safety regulations.
- Coordinated staff schedules and delegated tasks to optimize workflow efficiency.
- Oversaw inventory management and ordered supplies as needed for projects.
- Trained new employees on safety protocols and operational procedures.
- Maintained accurate records of site activities, including safety documentation and reports.
- Managed daily operations of the site, including staff and contractors.
- Established policies, procedures and guidelines for the operation of the site.
- Responded promptly to customer inquiries or complaints.
Operations Manager
Pratt Industries
Ontario
05.2013 - 07.2015
- Managed daily operations and workflow to meet production deadlines.
- Coordinated cross-functional teams to enhance communication and efficiency.
- Trained staff on safety protocols and operational procedures for compliance.
- Oversaw inventory management to ensure adequate supply levels for production.
- Analyzed performance metrics to identify areas for improvement in operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Site Manager
Pratt Industries
La Mirada
05.2011 - 05.2013
- Managed daily site operations and ensured compliance with safety regulations.
- Coordinated staff schedules and delegated tasks to optimize workflow efficiency.
- Conducted regular site inspections to maintain equipment and facility standards.
- Oversaw inventory management and ordered supplies as needed for projects.
- Facilitated communication between team members and upper management for project updates.
- Assigned tasks and delegated responsibilities among team members.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Ensured compliance with safety protocols, regulations and standards.
Dispatcher
Pratt Industries
La Mirada
05.2009 - 05.2011
- Coordinated daily shipments and deliveries for efficient logistics operations.
- Managed communication between drivers and various departments for streamlined processes.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized various software systems to facilitate movement, planning and scheduling.
Skills
- Operations management
- Scheduling coordination
- Dispatch software
- Inventory management
- Quality control
- Customer relationship management
- Communication optimization
- Team leadership
- Problem solving
- Conflict resolution
- Service planning
- Customer relations
- Schedule coordination
Languages
English
Professional
Spanish
Professional
Timeline
Service Manager
Pratt Industries
02.2019 - 11.2024
Site Manager
Pratt Industries
07.2015 - 02.2019
Operations Manager
Pratt Industries
05.2013 - 07.2015
Site Manager
Pratt Industries
05.2011 - 05.2013
Dispatcher
Pratt Industries
05.2009 - 05.2011