Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Gustavo Salcido

Tucson,Arizona

Summary

Proven leader with extensive experience in operations oversight and team management, notably at Brake Masters. Excelled in enhancing customer satisfaction and streamlining procedures, achieving significant efficiency improvements. Skilled in business development and workforce management, adept at driving sales and reducing losses. Demonstrates a strong ability to mentor staff and foster a results-driven environment.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Brake Masters
06.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Auto Parts Specialist

Best Salvage
09.2015 - 06.2021
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts from various distributors to fulfill demands.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.

Auto Mechanic

Lopez Mechanic
03.2010 - 09.2014
  • Examined components and general state of vehicle engine to diagnose issues accurately.
  • Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
  • Complied with state vehicle requirements by testing engine, safety, and combustion control standards.
  • Maintained vehicle records by recording service and repairs.
  • Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
  • Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
  • Performed safety and emissions inspections.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.

Education

Corona High School
Corona, CA
05.1999

Skills

  • Business Development
  • Customer Relations
  • Operations Oversight
  • Loss Prevention
  • Team Management
  • Workforce Management
  • Sales expertise

Languages

Spanish
Elementary

Timeline

Assistant Store Manager

Brake Masters
06.2021 - Current

Auto Parts Specialist

Best Salvage
09.2015 - 06.2021

Auto Mechanic

Lopez Mechanic
03.2010 - 09.2014

Corona High School

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Gustavo Salcido