Gustavo Santana
Islamorada
Summary
Results-driven professional with a proven track record at UPS, excelling in customer service, teamwork, and delivery operations.
Recognized for consistently achieving on-time deliveries, maintaining a spotless driving record, and fostering strong customer relationships.
Adept at time management and contributing to a positive, collaborative work environment.
Committed to operational excellence and continuous improvement, with a focus on efficiency, reliability, and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Delivery Driver
UPS
08.2010 - 08.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Organized the parcels by delivery address to maintain an efficient route
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Restaurant Manager
Jammers / Chilli Willies - Sports Bar & Grill
06.2000 - 08.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Coral Shores High School
Tavernier, FLSkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Time management
- Punctual and reliable
- Safe driving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
UPS
08.2010 - 08.2025
Restaurant Manager
Jammers / Chilli Willies - Sports Bar & Grill
06.2000 - 08.2010
Coral Shores High School