Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gustavo Santana

Islamorada

Summary

Results-driven professional with a proven track record at UPS, excelling in customer service, teamwork, and delivery operations.

Recognized for consistently achieving on-time deliveries, maintaining a spotless driving record, and fostering strong customer relationships.

Adept at time management and contributing to a positive, collaborative work environment.

Committed to operational excellence and continuous improvement, with a focus on efficiency, reliability, and customer satisfaction.

Overview

25
25
years of professional experience

Work History

Delivery Driver

UPS
08.2010 - 08.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Organized the parcels by delivery address to maintain an efficient route
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.

Restaurant Manager

Jammers / Chilli Willies - Sports Bar & Grill
06.2000 - 08.2010
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Education

Coral Shores High School
Tavernier, FL

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Punctual and reliable
  • Safe driving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Delivery Driver

UPS
08.2010 - 08.2025

Restaurant Manager

Jammers / Chilli Willies - Sports Bar & Grill
06.2000 - 08.2010

Coral Shores High School

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