Gustavo Silva

Holtville,CA

Summary

Reliable and hardworking parts specialist bringing strong sales and customer service abilities combined with expert knowledge of parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.

Overview

years of professional experience

Work History

Automotive Parts Specialist

Oreilly's Auto Parts

El Centro, California

10.2022 - Current

Assessed customer needs and provided appropriate parts solutions.
Inspected returned parts for defects, damage or wear.
Maintained inventory of automotive parts by restocking shelves and ordering new items as needed.
Organized storage areas to ensure efficient retrieval of products.
Provided technical advice on the selection, installation and maintenance of automotive parts.
Prepared quotations for customers based on their requirements.
Performed regular checks on stock levels to ensure availability of all parts.
Communicated effectively with vendors regarding pricing, product availability and delivery schedules.
Created purchase orders for requested items from customers.
Received incoming shipments and verified contents against packing lists or invoices.
Resolved customer complaints related to defective or damaged goods in a timely manner.
Cross-referenced part numbers between different manufacturers' catalogs.
Developed relationships with key suppliers to secure competitive prices for stocked items.
Provided excellent customer service while assisting customers at the counter or over the phone.
Processed returns, exchanges and refunds according to store policies.
Trained new staff members in operating procedures, stocking methods and other duties related to automotive parts specialists.
Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Boosted sales by capitalizing on cross-selling and upselling opportunities.
Updated customer and vendor accounts with each purchase to support accurate billing.
Received, examined and reshelved returned parts.
Opened crates to replenish stocked items in proper aisles.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.

Shipping and Receiving Specialist

United Nissan

Imperial, California

08.2021 - 10.2022

Verified incoming and outgoing shipments against invoices or other documents, recording shortages and rejecting damaged goods.
Ensured that all orders were accurately filled with the correct products in a timely manner.
Maintained inventory of shipping materials, such as boxes, labels, packing slips.
Utilized computer systems to track and monitor packages from origin to destination.
Operated forklift equipment to move pallets of product within warehouse or yard areas.
Sorted incoming mail and distributed it accordingly.
Performed regular cycle counts of inventory stored in the warehouse facility.
Tracked stock levels of supplies used for packaging materials.
Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.

File Clerk

Rogers and Rogers

Imperial, California

10.2020 - 02.2021

Organized and filed documents according to established procedures.
Prepared labels for new files and folders as needed.
Created new files when necessary following established protocols.
Assisted with purging inactive files following retention schedules set forth by department policies.
Updated file indexes regularly to reflect changes in content or location of materials.

Education

High School Diploma -

Holtville High School

Holtville, CA

06-2019

Skills

Supplier Negotiations
Automotive systems
Industry Trends
Stock control
Returns processing
Goal Setting
Catalog and parts familiarity
Account updating
Email Communication
Training and coaching
Product Merchandising
Inventory Auditing

Delivery Coordination
Customer Service
Inventory Management
Cycle counting
Forklift Operation
Product Demonstration
Verbal and written communication
Invoice Processing
Reviewing deliveries
Ordering parts
Performance Tracking
Team Collaboration

Timeline