GUSTAVO TERAN
Orlando,FL
Summary
Experienced flight catering and customer service professional with strong HACCP knowledge, galley stock control, and meal cart inspection skills. Known for supporting smooth departures, handling special requests, and maintaining high service standards.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Costumer Service Representant
Gate Gourmet
Orlando, Florida
08.2021 - Current
- Supported Gate Gourmet flight catering coordination with ramp and kitchen teams.
- Followed Gate Gourmet food safety, sanitation, and HACCP procedures.
- Assisted airline customers with special meal requests and service concerns.
- Coordinated Gate Gourmet flight catering support with ramp and kitchen teams.
- Assisted airline customers with special meal requests and service issues.
- Consistently met daily performance goals set by management team member.
- Answered phone calls and directed them to appropriate personnel.
- Resolved challenging situations and complex inquiries from customers through strong problem-solving skills.
- Provided exceptional service by exceeding customer expectations both on the phone and in person.
- Provided customer service by answering product and service related questions.
- Attended job performance training sessions designed to improve overall job performance.
- Coordinated with colleagues in other departments to effectively meet all customer needs.
Picker
Interamericas
Orlando, Florida
06.2021 - 08.2021
- Picked customer orders in Interamericas warehouse using pick lists and handheld scanners.
- Retrieved inventory from storage bins following Interamericas order priorities and routing.
- Packed picked items for shipment following Interamericas quality and labeling standards.
- Organized warehouse aisles and staging areas to keep Interamericas operations moving.
- Reported damaged stock and inventory shortages to Interamericas supervisors.
- Confirmed items picked for orders by keying codes into system.
Costumer Representan Service driver
LSG Sky Chefs
Orlando, Florida
10.2014 - 05.2021
- Delivered flight catering carts for LSG Sky Chefs to airport aircraft.
- Loaded and secured meal carts, beverage supplies, and service equipment.
- Inspected vehicles before trips and reported safety concerns promptly.
- Followed airport security rules and restricted-area driving procedures.
- Verified delivery manifests, flight schedules, and catering orders before dispatch.
- Communicated with dispatchers, kitchen staff, and ramp teams during service runs.
- Cleaned service vehicles and maintained sanitary transport conditions daily.
- Assisted with loading dock operations and coordinated timely catering transfers.
- Provided excellent customer service by promptly responding to inquiries and requests.
- Worked cooperatively with co-workers to ensure efficient completion of deliveries.
- Properly secured load with straps, chains, or other equipment when necessary.
- Notified supervisor if additional supplies were needed for upcoming routes.
- Adhered to company policies regarding proper handling of hazardous materials during transport.
Education
High School Diploma -
Rafael Uribe Uribe
Cali Colombia06-1985
Skills
- Flight catering coordination
- HACCP procedures
- Galley stock control
- Meal cart inspection
- Beverage inventory
- Customer relationship management
Languages
English
Elementary
Spanish
Professional
Timeline
Costumer Service Representant
Gate Gourmet
08.2021 - Current
Picker
Interamericas
06.2021 - 08.2021
Costumer Representan Service driver
LSG Sky Chefs
10.2014 - 05.2021
High School Diploma -
Rafael Uribe Uribe