Gustavo Valqui
Customer Service Specialist
Sun City Center,FL
Summary
Motivated customer service specialist with over 15 years of customer service experience in a fast-paced, team-based environment. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Guest Service Associate
Tampa General Hospital
03.2022 - Current
- Providing “world class” service to all patients, visitors, physicians and staff by creating an exceptional experience beginning with their first impression
- Oversee and engage members of the volunteer team assigned to Guest Services
- Works in the family surgical and Emergency Department waiting rooms, as well as the main entrances as required
- Performs job duties in accordance with the mission, vision and values of Tampa General Hospital
- Communicates with medical personneland family members starting from Pre-op, during procedure and post recovery
Cashier Receptionist
Surgical Specialties Kaiser Permanente
03.2017 - 02.2022
- Cover all Surgical Specialty departments such as Orthopedic/ Podiatry, Bariatrics, Urology, Dermatology, Cardiology,
- Opthamology/Optometry
- Greet patients, assisting with facility directions providing resources and answering questions
- Register patients for their appointments and groups while following appropriate patient registration policy and procedure
- Answer phone calls on multi line telephones
- Telephone etiquette skills
- Referred patients to other departments and administrative services for further information
- Able to navigate and use of multiple organization system
- I.E
- Health Connect, PARRS
Cashier Receptionist
Psychiatry Kaiser Permanente
06.2016 - 03.2017
- Greet patients, assisting with facility directions providing resources and answering questions
- Register patients for their appointments and groups while following appropriate patient registration policy and procedure
- Answer phone calls on multi line telephones
- Telephone etiquette skills
- Referred patients to other departments and administrative services for further information
- Able to navigate and use of multiple organization system
- I.E
- Health Connect, PARRS
Lead Bartender/ Supervisor
Rock Bottom Brewery
08.2007 - 09.2017
- Full knowledge and execution on all Open/close duties for Bar
- Execute all open and close restaurant procedures as a floor supervisor
- Supervision of Staff and knowledge of POS System to ensure execution of a good shift and account for all cash outs at the end of the night
- Meet food and Beverage needs with Health Inspectors
- In charge of Financial checkouts for entire day
- Train new members and ensure they have knowledge of core and values
Quality Assurance Manager E
Circuits
06.2000 - 05.2007
- Test Printed circuit boards
- Imaging and screening of circuit boards
- Supervise Team member in Department
- Pack and Ship Finished Products
Education
General Studies
Westmont High
06.2000 - 05.2004
Skills
Bilingual in Spanish and Englishundefined
Timeline
Guest Service Associate
Tampa General Hospital
03.2022 - Current
Cashier Receptionist
Surgical Specialties Kaiser Permanente
03.2017 - 02.2022
Cashier Receptionist
Psychiatry Kaiser Permanente
06.2016 - 03.2017
Lead Bartender/ Supervisor
Rock Bottom Brewery
08.2007 - 09.2017
Quality Assurance Manager E
Circuits
06.2000 - 05.2007
General Studies
Westmont High
06.2000 - 05.2004
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