Gustavo Alejandro Turcios Urquilla
Concord,CA
Summary
Dynamic and bilingual professional with a proven track record in route coordination and schedule management, notably with Aruza Pest Control. Excelled in enhancing customer satisfaction and operational effectiveness through strategic planning and teamwork. Demonstrates exceptional driving skills and active listening, ensuring timely and professional service delivery.
Overview
9
9
years of professional experience
Work History
Route Manager/Technician
Aruza Pest Control
06.2020 - 11.2024
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted safety inspections to ensure top working condition and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
Delivery Driver
Uber
01.2019 - 06.2020
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Delivered goods and products to customer on time and in excellent condition.
Delivery Driver
Amazon
01.2018 - 01.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Warehouse Worker
Pharmacy Warehouse
10.2015 - 01.2018
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Education
High School Diploma -
Uniondale High School
Uniondale, NY06-2009
Skills
- Bilingual
- Route coordination
- Schedule management
- Driving
- Teamwork and collaboration
- Loading/Unloading/Heaving lifting
- Active listening
Timeline
Route Manager/Technician
Aruza Pest Control
06.2020 - 11.2024
Delivery Driver
Uber
01.2019 - 06.2020
Delivery Driver
Amazon
01.2018 - 01.2019
Warehouse Worker
Pharmacy Warehouse
10.2015 - 01.2018
High School Diploma -
Uniondale High School
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