Gustavo Duenas
Oxnard,CA
Summary
Detail-focused Licensed Pharmacy Technician with a strong background in customer service. Demonstrated expertise in accurately dispensing medications, managing inventory, and providing exceptional patient care. Collaborative and skilled at working with healthcare professionals to ensure optimal medication therapy outcomes. Committed to maintaining a safe and efficient pharmacy environment while delivering excellent service to diverse populations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Externship
College Care Rx Pharmacy
05.2024 - 07.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Successfully completed a 120-hour externship.
Bilingual Customer Service Representative
Venator Performance Marketing
07.2022 - Current
- Maintained exceptional response rate by promptly addressing incoming customer calls and minimizing wait times.
- Drove customer satisfaction by applying forward-thinking approaches to evaluating and meeting their needs, efficiently resolving concerns along the way.
- Executed strategic follow-up initiatives to engage potential clients and secure appointments.
- Conducted daily inbound and outbound calls to familiarize customers with offered products and services.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Bilingual Customer Service Claims Manager
U-pic
05.2021 - 07.2022
- Handled and resolved customer complaints, prioritizing high levels of satisfaction and loyalty.
- Demonstrated strong leadership skills by overseeing employee performance evaluations, identifying training needs, and developing effective strategies to reduce process delays.
- Stayed up-to-date with emerging markets and market shifts to capitalize on business opportunities.
- Successfully resolved customer concerns by promptly addressing issues and implementing appropriate corrective actions, fostering positive customer relationships.
- Handled and resolved customer complaints with calmness and professionalism.
Bilingual Collections Agent
West Lake Financial Services
11.2018 - 05.2021
- Managed payment processing and applied funds to customer balances.
- Ensured excellent customer satisfaction through effective communication and professionalism in handling collection calls.
- Secured payment in full by skillfully negotiating.
- Worked in a call center environment, handling manual and automatically dialed outbound calls.
- Maintained high standard of professional client support.
Bilingual Product Support Technician
Harbor Freight Tools
08.2015 - 11.2018
- Efficiently addressed customer concerns and delivered technical assistance over the phone or via email.
- Diagnosed and resolved hardware, software, tool, machinery, and network problems.
- Utilized analytical skills to investigate and resolve technical issues.
- Executed installation and setup of multiple operating systems along with various applications.
- Streamlined repair processes and updated procedures for support action consistency.
Education
Registered Pharmacy Technician - Pharmacy
Oxnard Adult School
Oxnard, CA06-2024
Diploma -
La Vista High School
Fullerton, CA06-2010
Skills
- Workflow Optimization
- Prescription Filling
- Drug Inventory Management
- Medication Dispensing
- FDA compliance
- Processing payments
- Insurance Verification
- Insurance Billing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Pharmacy Technician License
Timeline
Pharmacy Technician Externship
College Care Rx Pharmacy
05.2024 - 07.2024
Bilingual Customer Service Representative
Venator Performance Marketing
07.2022 - Current
Bilingual Customer Service Claims Manager
U-pic
05.2021 - 07.2022
Bilingual Collections Agent
West Lake Financial Services
11.2018 - 05.2021
Bilingual Product Support Technician
Harbor Freight Tools
08.2015 - 11.2018
Registered Pharmacy Technician - Pharmacy
Oxnard Adult School
Diploma -
La Vista High School
- Pharmacy Technician License
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