Gustavo T. Valles Guerra
El Paso,TX
Summary
Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
18
18
years of professional experience
Work History
Landscape Maintenance Technician
Pro Ground Maintenance
01.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient landscape maintenance services.
- Supported healthy turf growth with proper mowing patterns, height adjustments, and fertilization schedules.
- Increased efficiency of team operations by maintaining equipment in optimal working condition.
- Improved overall landscape aesthetics with skilled application of seasonal color enhancements using flowers, foliage plants, or other decorative elements.
- Maintained pristine garden beds by regularly weeding, mulching, edging, and refreshing planting areas as needed.
Junior Auditor
Arellano Investigacion De Marketing
09.2019 - 08.2022
- Collaborated with senior auditors in the planning and execution of complex audit assignments, leveraging specialized knowledge to uncover hidden risks and opportunities for improvement.
- Contributed to successful annual audits by meeting deadlines and exceeding expectations for quality workmanship.
- Assisted in uncovering fraudulent activities by diligently examining financial records and transactions.
- Supported business growth initiatives by participating in cross-functional projects focused on improving overall company performance.
- Trained junior team members on audit methodologies, fostering a culture of continuous learning and professional development.
- Improved internal controls by evaluating and recommending process improvements for various departments.
Technical Support
World Electronics Services
01.2016 - 03.2018
- Coordinated software updates and bug fixes with development teams, minimizing downtime for customers experiencing technical issues.
- Reduced response time with effective prioritization of support tickets.
- Contributed to the continuous improvement of support processes through regular review and analysis of customer feedback data.
- Participated in regular meetings focused on discussing ongoing challenges faced by the support team along with possible improvements that could be made.
- Maintained accurate records of all interactions, enhancing the overall quality of service provided to customers.
Merchandiser Supervisor
WorkForce
09.2012 - 06.2017
- Enhanced merchandising displays by implementing creative visual concepts and strategies.
- Trained new employees in merchandising techniques and company policies, contributing to a cohesive team environment.
- Developed seasonal plans for merchandise display changes in coordination with store management and marketing teams.
- Increased customer engagement through the creation of visually appealing promotional displays.
- Implemented loss prevention measures by monitoring high-risk areas within the store layout design process.
- Managed vendor relationships, negotiated contracts, and secured favorable pricing terms for products.
- Improved store appearance by overseeing product presentation, signage, and overall cleanliness.
Merchandiser
WorkForce
09.2012 - 09.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
Stocker
Supermercados Mascerca
07.2008 - 01.2009
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Greeted customers and directed to requested products.
- Consistently lifted materials weighing as much as 50 pounds.
Sales Assistant
Aldecar
01.2007 - 02.2008
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Salesman
Pinpollo C.A.
06.2006 - 08.2007
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Education
Merchandising Certificate - Sales, Merchandising, And Marketing
Workforce
Venezuela11.2013
Certificate - Sales, Merchandising, And Marketing
Ince Institution
Venezuela08.2009
High School Diploma -
Juan Antonio Paredes
Venezuela07.2005
Skills
- Strategic Merchandising
- Merchandising knowledge
- Retail Merchandising
- Visual Merchandising
- Product Merchandising
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Audit reporting
- Compliance standards
- Irrigation Systems mowing tractor, weed eater
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Landscape Maintenance Technician
Pro Ground Maintenance
01.2024 - Current
Junior Auditor
Arellano Investigacion De Marketing
09.2019 - 08.2022
Technical Support
World Electronics Services
01.2016 - 03.2018
Merchandiser Supervisor
WorkForce
09.2012 - 06.2017
Merchandiser
WorkForce
09.2012 - 09.2015
Stocker
Supermercados Mascerca
07.2008 - 01.2009
Sales Assistant
Aldecar
01.2007 - 02.2008
Salesman
Pinpollo C.A.
06.2006 - 08.2007
Merchandising Certificate - Sales, Merchandising, And Marketing
Workforce
Certificate - Sales, Merchandising, And Marketing
Ince Institution
High School Diploma -
Juan Antonio Paredes
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