Gustyce Session
Rochester,NY
Summary
Dynamic manager with a proven track record at Marks Pizzeria, excelling in performance reporting and staff management. Spearheaded process improvements that enhanced workflow efficiency, while mentoring team members to elevate service quality. Adept at navigating organizational change, I consistently drive team performance and uphold high standards in customer service.
Overview
2026
2026
years of professional experience
Work History
Manager
Marks Pizzeria
Rochester, Ny
05.2022 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
Maintenance Supervisor
Center for Disability Rights
Rochester, New York
03.2021 - 09.2022
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Reported project progress, site problems and labor status to supervisors.
- Oversaw facility maintenance
- Created and maintained effective maintenance policies and procedures to ensure smooth operations and compliance
- Addressed maintenance issues promptly and efficiently
- Conducted regular inspections to ensure the building and appurtenances are properly maintained under standards of safety, sanitation, and cleanliness
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Maintenance Crew Member
Planet Fitness Gym
Rochester, NY
Education
High School Diploma -
Monroe Community College
Rochester, NYSkills
- Performance reporting
- Process improvement
- Team performance
- Customer service
- Staff management
- Organizational change
- Employee training
- Quality assurance
- Time management
- Workflow optimization
- Strategic planning
- Decision-making
Timeline
Manager
Marks Pizzeria
05.2022 - Current
Maintenance Supervisor
Center for Disability Rights
03.2021 - 09.2022
Maintenance Crew Member
Planet Fitness Gym
High School Diploma -
Monroe Community College