Guta Tolassa
Doraville,GA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Cashier
Sprout Farmers Market
10.2024 - Current
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Developed and managed relationships with customers to increase customer loyalty.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Customer Service Cashier
SP +Plus Corporation Company
03.2022 - 09.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Banking Associate
Commercial Bank of Ethiopia
06.2019 - 07.2020
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Generated monthly reports on customer activity and customer feedback.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
Bachelor of Science - Business Management
Georgia Piedmont Technical College
Clarkston, GABachelor of Science - Banking And Finance
Debre Markos University
Ethiopia07-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money handling and management
- Team collaboration
- Cash register operation and payment
- Written and verbal communication
- Conflict resolution and attention to detail
- POS system operations
- ID verification
- Fraud prevention awarenes
- Credit and cash transactions
- Honest and dependable
- Currency counting
- Inventory control
Languages
English
Afaan Oromo
Amharic
Timeline
Cashier
Sprout Farmers Market
10.2024 - Current
Customer Service Cashier
SP +Plus Corporation Company
03.2022 - 09.2024
Banking Associate
Commercial Bank of Ethiopia
06.2019 - 07.2020
Bachelor of Science - Business Management
Georgia Piedmont Technical College
Bachelor of Science - Banking And Finance
Debre Markos University
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