Guvard Georges
Summary
Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.
Overview
10
10
years of professional experience
Work History
Class A Truck Driver, OTR
Globe Transportation Inc
02.2024 - 05.2024
- Enhanced delivery efficiency by planning and executing optimal routes for long-haul trips.
- Ensured timely deliveries by coordinating closely with dispatchers and adjusting routes as needed.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed routine maintenance on truck to keep in working order.
Class A CDL Truck Driver
TMS Transport Solutions
01.2023 - 12.2023
- Enhanced delivery efficiency by planning and executing optimal routes.
- Ensured timely deliveries for customer satisfaction by adhering to strict schedules.
- Collaborated with dispatchers, providing clear communication for smooth operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Handled load documentation, obtained signatures, and provided copies to destination staff.
Truck Driver
Kardan Trucking
08.2022 - 01.2023
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Ensured timely deliveries for customer satisfaction by adhering to strict schedules.
- Collaborated with dispatchers, providing clear communication for smooth operations.
Customer Supportive Technician
G4S SECURE SOLUTIONS
10.2018 - 09.2021
- Identified hardware issues caused by component failures using approved diagnostic tools
- Received troubleshooting assignments from team leads, using diagnostic tools and testing procedures to identify underlying causes of reported application malfunctions
- Answered normal and after-hours service calls
- Read and interpreted technical documentation in order to accurately configure equipment
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Improved operations by working with team members and customers to find workable solutions
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Demonstrated leadership by making improvements to work processes and helping to train others.
Remote Customer Support Agent
RANDSTAD
02.2018 - 09.2021
- Upheld high standards of customer services by responding to inquiries, needs and problems
- Documented conversations with customers to track requests, problems and solutions
- Assessed customer account information to determine current issues and potential solutions
- Displayed strong telephone etiquette, effectively handling difficult calls
- Handled client inquiries with exceptional professionalism and enthusiasm
- Informed customers about all product lines and services offered by company
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Handled more than 100 calls per day to assist customers and dispatch services.
Security Guard
ENFORCEMENT ACADEMIC AND PROTECTION INC
09.2017 - 07.2018
- Used initiative and independent judgment within established guidelines when responding to security situations
- Analyzed and produced course-of-action reports and escalated issues to management when necessary
- Maintained composure while working with high volumes of the general public
- Answered alarms and investigated disturbances
- Responded quickly and effectively to all security violations and duress alarms
- Noted and followed up on any unusual behavior
- Responded to calls in both routine and emergency situations.
Assistant Supervisor
ENFORCEMENT ACADEMIC AND PROTECTION INC
09.2017 - 07.2018
- Completed reports by recording observations and occurrences and interviewing witnesses
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Prepared regular written reports and logs in neat and legible handwriting
- Investigated all security and safety violations
- Responded to calls in both routine and emergency situations.
Medical Receptionist
PROVIDENCE COMMUNITY CENTER LLC
05.2017 - 12.2017
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Assisted patients with daily functions
- Ensured safety and well-being of patients
- Processed monthly reports for department performance
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Ensured HIPAA compliance
- Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs
- Assessed patients and documented their medical histories.
Front Office Assistant
DR.STEPHEN VENOKUR
05.2015 - 02.2017
- Scheduled, rescheduled and handled cancelled appointments for patients
- Obtained payments from patients and scanned identification and insurance cards
- Ordered all office supplies including ink cartridges, toner, and paper
- Answered the phone by the second ring and greeted callers enthusiastically
- Ensured the waiting room looked neat and organized at all times
- Carefully wrote down all phone messages and relayed them to the appropriate personnel
- Greeted each patient pleasantly and provided the desk sheet for sign-in
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Adhered to strict HIPAA guidelines at all times according to company policy
- Ensured safety and well-being of patients
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Engaged patients with games, crafts, cooking, music, reading and other activities
- Responsible for primary care, case management, and medication management
- Assessed patients and documented their medical histories
- Ensured HIPAA compliance.
Sales Associate
PEARLE VISION
04.2014 - 02.2017
- Developed positive customer relationships through friendly greetings and excellent service
- Verified that all customers received receipts for purchases
- Provided repeat customers with exceptional care and attention
- Organized racks and shelves to maintain the visual appeal of the store
- Maintained records related to sales
- Helped customers with questions, problems and complaints in person and via telephone.
Education
HIGH SCHOOL DIPLOMA -
Miami Central Senior High School
Miami lakes technical college
Skills
- Writing reports
- Safety awareness
- Diagnosing issues
- Training & Development
- Work ethic
- Microsoft Office
- Troubleshooting
- Customer service
- Time management
- Team building
- Organizational skills
- Flexible
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Customer Account Management
- Team-Oriented and Cooperative
- Computer Proficiency
- Inbound and Outbound Calling
- Multi-Line Phone Systems
- Call Volume and Quality Metrics
- LiveChat Messaging
- Document and Records Management
- Lead generation
- Leadership
- Computer skills
- Critical thinking
- Vehicle inspection proficiency
- DOT Regulations Compliance
- Safe Driving Practices
- GPS Navigation Systems
- Commercial driving
- Trailer maintenance
- Clean MVR
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Class A Truck Driver, OTR
Globe Transportation Inc
02.2024 - 05.2024
Class A CDL Truck Driver
TMS Transport Solutions
01.2023 - 12.2023
Truck Driver
Kardan Trucking
08.2022 - 01.2023
Customer Supportive Technician
G4S SECURE SOLUTIONS
10.2018 - 09.2021
Remote Customer Support Agent
RANDSTAD
02.2018 - 09.2021
Security Guard
ENFORCEMENT ACADEMIC AND PROTECTION INC
09.2017 - 07.2018
Assistant Supervisor
ENFORCEMENT ACADEMIC AND PROTECTION INC
09.2017 - 07.2018
Medical Receptionist
PROVIDENCE COMMUNITY CENTER LLC
05.2017 - 12.2017
Front Office Assistant
DR.STEPHEN VENOKUR
05.2015 - 02.2017
Sales Associate
PEARLE VISION
04.2014 - 02.2017
HIGH SCHOOL DIPLOMA -
Miami Central Senior High School
Miami lakes technical college