Guy A. Young
Atlanta,GA
Summary
A 19-year accomplished Healthcare IT Trainer/Consultant with exceptional experiences with health information technology programs, electronic health record training, implementations, and optimization efforts for large healthcare organizations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Personalization/ATE Specialist - Anesthesia Dept
Memorial Sloan-Kettering
02.2025 - 04.2025
- Increased surgical service uptime by providing comprehensive Go Live support to over 100 providers
- Provided Go-live support for 200 surgical service providers in two different hospital locations.
- Developed and implemented personalization/training programs for over 50 anesthesiologists and CRNAs to enhance operational efficiency.
- Collaborated with multidisciplinary teams to streamline patient care processes and improve service delivery.
- Analyzed workflow metrics to identify areas for improvement, resulting in optimized resource allocation.
- Led initiatives to enhance patient satisfaction through effective communication and support strategies.
- Facilitated regular team meetings to evaluate performance and promote a culture of continuous improvement.
Principle Trainer for the Anesthesia Module
NMHS
01.2024 - 04.2024
- Performed day-to-day training for the 75 Anesthesiologists and CRNA providers.
- Developed clinical curriculum for all Anesthesia, surgical, and labor/delivery workflows in a classroom setting.
- Provided Go-Live Support for all Anesthesia Providers and OR Physicians.
- Developed best practices for provider workflows to maximize usage of the Epic system.
- Provided Physician Personalization and efficiency training.
Optimization Specialist and Project Manager
Cook Children’s Medical Center
11.2022 - 10.2023
- Conducted Impact analyses, assessed change readiness, and identified key stakeholders.
- Created strategies to support adopting the project efficiency changes and initiative requirements.
- Developed Stakeholder Engagement Plan for provider Education and training solutions
- Provided Physician Personalization and workflow efficiency training to 200 providers.
- Trained and provided workflow assessments and efficiency training to 250 ambulatory clinics and two hospitals
Implementation Specialist
Common Spirit Healthcare
10.2022 - 12.2022
- Provided Go Live Support of Epic applications for 75 Ambulatory and Inpatient providers.
- Conducted Go Live support and training for Physician ambulatory and Inpatient providers.
- Implemented best practices during Go Live Training to promote the use of Epic efficiency tools and preferred products for clients.
Implementation Specialist
El Rio Healthcare
11.2021 - 12.2021
- Provided Go Live Support of Epic applications for 25 Ambulatory providers.
- Conducted Go Live support and training for 15 Physician ambulatory providers.
- Implemented best practices during Go Live Training and promoted the use of Epic efficiency tools and preferred products for clients.
Consultant
Optum Healthcare / Clinovations
08.2014 - 07.2020
- Project managed, personalization efforts, optimization, training, initiatives, and efforts for major hospital institutions: UCSD, Health Partners, John Muir, Maine Health, Tri Health.
- Developed best practices and practice workflows to maximize usage of the system.
- Provided Physician Personalization.
- Provided go-live support for physicians and the front and back office.
- Assisted in testing for risk score accuracy (RSA).
- Assisted in test script creation for RSA.
- Developed, managed, and facilitated the classroom refresher training sessions for the CIS(Clinical Transformation Specialist)Team.
- Evaluated and provided continuous development support for current end users of Athena Health, an Epic application.
- Performed training analysis and developed course materials for the Athena clinical application.
- Conducted elbow-to-elbow support to stabilize practice proficiencies.
- Grouped optimization opportunities into quick wins, effort required around epic build, training, and communication. Performed issue resolution management.
Physician Personalization Lead
Valley Health
05.2014 - 07.2014
- Provided Personalization sessions to 250 surgeons, anesthesiologists, and CRNAs.
- Managed the Physician Personalization Lab.
- Provided Go-Live support to over 300 clinicians and providers
Epic Physician Personalization and CPOE support
INOVA Health System
11.2012 - 11.2013
- Conducted personalization sessions and provided Go Live Support to Clinical Staff.
- Assist Physicians during the Go Live of EPIC application and specific specialties modules.
- Established strategies of optimization and personalization for Physician use of Smart Tools functionality.
- Provided leadership to the Physician Personalization labs.
- Conducted elbow-to-elbow training to all Physicians and clinicians, demonstrating personalization tools.
- Provided pre- and post-go Live support to all clinicians and staff.
- Delivered off-shoot training with the Personalization support staff.
- Conducted off-shoot training and Personalization support with the Anesthesiologist.
- Provided clinical informatics for the hospital staff of Fair Oaks Hospital.
- Provided system demos of workflow and functionality.
Lead Principle Epic Optime and Anesthesia Trainer
University Maryland Medical System
04.2012 - 11.2012
- Principle Trainer Epic Optime for hospital physicians, nurses, physician assistants, Nurse practitioners, medical assistants, techs, and surgeons.
- Provided (individualized Physician Personalization) elbow-to-elbow support to Physicians with respect to patient documentation in Epic.
- Performed training analysis and developed course materials for the Optime and Anesthesia applications.
- Credentialed a team of 4 Nurse trainers.
- Facilitated the train-the-trainer (T3) sessions and evaluated and credentialed the trainers with the Epic training team.
- Designed Optime course content and developed training materials such as lesson plans, quick start guides, agendas, evaluations, assessments, scenarios, and tip sheets.
- Provided pre and post-live support, including Physician Personalization labs, elbow-to-elbow, and building order set preferences.
- Provided continuous go-live support for the OR Departments (Pre-OP, Intra-Op, PACU, and Anesthesia).
Optime Technical Trainer
Cedars-Sinai Medical Center
01.2012 - 05.2012
- Lead classroom training for over 250 PACU, Cath Lab, and GI Nurses for CPOM and Clin Doc modules.
- Assessed and provided continuous go-live support for the OR Departments' current end-users (OR, PACU, and Anesthesia).
- Collaborated with integrated teams to creatively design a systematic lesson plan.
- Developed training material directly targeting Meaningful Use criteria to meet phase one requirements of Medicare.
Optime Technical Trainer
Community HealthCare
05.2011 - 12.2011
- Led classroom training to over 250 Perioperative Nurses for all phases of care within the Perioperative Services.
- Provided classroom training and go-live support for 50 Anesthesiologists.
- Assessed and provided continuous go-live support for current end-users of the OR Departments (Same Day Surgery, OR, PACU, and Anesthesia).
- Conducted workflow analysis sessions with the Anesthesia department to formulate practical curriculum lessons and course materials for the Anesthesia application.
- Conducted new hire orientation classes for the Perioperative Units.
- Developed strategies for documentation efficiency for Anesthesiologist and CRNAs.
Epic Physician Personalization and CPOE support
Bon Secours Health System
11.2010 - 12.2010
- Evaluated and provided continuous development support for current end-users of the Inpatient Applications (ASAP, Clin Doc, Optime, Stork, and CPOE) during 24x7 go-live support.
- Provided Classroom training for 25 Inpatient Physician and Surgeons.
- Established strategies for optimizing the physician's use of Smart Tools functionality.
Technical Trainer/Go-Live Support Trainer
University of Virginia Health System
09.2010 - 10.2010
- Evaluated and provided continuous development support for current end-users of the Ambulatory application.
- Provided off-shoot training with the Ambulatory application for Physicians and Nursing staff.
- Developed tactics for Physicians to maximize the use of Epic’s Smart Tools Functionality.
- Participated in Go-Live Support for clinical staff during the Epic implementations.
Lead Technical Trainer CWertified Optime Trainer
Grady Health System
10.2009 - 09.2009
- Provided training delivery in the Ambulatory for over 250 Clinical staff.
- Evaluated and provided continuous development support for current end-users of the Ambulatory application.
- Facilitated the T3 (Train the Trainer) for 15 trainers in the Ambulatory application.
- Also, I facilitated the T3 (Train the Trainer) for eight trainers in the ASAP application.
- Provided training delivery in Epic Systems ASAP for over 450 Clinical staff.
- Evaluated and provided continuous development support for current end-users of the ASAP application.
- Directed and participated in 24/7 go-live support for clinical staff during the Epic implementations.
- Conducted workflow analysis sessions with Pre-Operative, Post-Operative, Intra-Operative, and PACU departments to formulate practical curriculum lessons and course materials for the Optime application users.
- Collaborated with integrated teams to creatively design systematic lesson plan development.
- Designed and developed training materials, including lesson plans, workbooks, practical practices, tip sheets, and assessments for EpiCare Optime.
EPIC TECHNICAL TRAINER
Children's HealthCare of Atlanta
01.2007 - 09.2009
- Conducted training delivery for over 3,000 Clinicians and Allied Health Professionals in both the Inpatient and outpatient arenas.
- Training delivery focus areas included EpiCare Optime, Clinical Documentation, CPOE, and Radiant.
- Conducted new hire orientation classes.
- Provided 24/7 go-live support and post-go-live support for clinical staff during multiple application implementations.
- Delivered Epic spring 2008 optimization training for clinical staff and provided floor support and one-on-one refresher training support.
- Collaborated with training staff to develop delivery strategies and training evaluations.
Education
Bachelor of Arts - Coporate Communication
Arizona State University:
Tempe, AZ12.1990
Skills
- Proficient in Epic Optime and Ambulatory modules
- Ambulatory Clinical Workflows
- Enhancement of Surgical Clinical Workflows
- Physician Efficiency Training
- Effective Classroom Management
- Analytical Reasoning
- Curriculum Development
- Effective Classroom Instruction
- Team-based learning
- Expertise in Adult Learning Principles
- Enhancing Student Interaction
Accomplishments
- Performed as an Implementation & Optimization Workflow Specialist, Principal & Lead Technical Trainer, and Project Go Live/ Stabilization Lead for Large Healthcare Institutions.
- Facilitated successful project implementations in both ideal and challenging environments.
- Delivered EHR optimization training, personalization training, go-live support, and informatics work for several major health institutions nationwide.
- Demonstrates creative, successful problem-solving techniques and redesigns clinical workflow training to increase efficiencies and maximize utilization of technology by health care providers.
- Collaborates effectively as a member of a team of IT professionals to implement and provide ongoing Training/ support for healthcare systems while responsible for working with senior leadership, doctors, and clinicians.
- Curriculum Development - Tailored educational curriculum to clinicians with various ranges of learning styles, disabilities, strengths, and weaknesses.
Certification
- Epic University, Certified Optime Trainer 2009.
- Epic NVT Optime 2010.
Timeline
Personalization/ATE Specialist - Anesthesia Dept
Memorial Sloan-Kettering
02.2025 - 04.2025
Principle Trainer for the Anesthesia Module
NMHS
01.2024 - 04.2024
Optimization Specialist and Project Manager
Cook Children’s Medical Center
11.2022 - 10.2023
Implementation Specialist
Common Spirit Healthcare
10.2022 - 12.2022
Implementation Specialist
El Rio Healthcare
11.2021 - 12.2021
Consultant
Optum Healthcare / Clinovations
08.2014 - 07.2020
Physician Personalization Lead
Valley Health
05.2014 - 07.2014
Epic Physician Personalization and CPOE support
INOVA Health System
11.2012 - 11.2013
Lead Principle Epic Optime and Anesthesia Trainer
University Maryland Medical System
04.2012 - 11.2012
Optime Technical Trainer
Cedars-Sinai Medical Center
01.2012 - 05.2012
Optime Technical Trainer
Community HealthCare
05.2011 - 12.2011
Epic Physician Personalization and CPOE support
Bon Secours Health System
11.2010 - 12.2010
Technical Trainer/Go-Live Support Trainer
University of Virginia Health System
09.2010 - 10.2010
Lead Technical Trainer CWertified Optime Trainer
Grady Health System
10.2009 - 09.2009
EPIC TECHNICAL TRAINER
Children's HealthCare of Atlanta
01.2007 - 09.2009
Bachelor of Arts - Coporate Communication
Arizona State University:
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