Hi, I’m
Guy Berthin
Houston
Summary
Highly organised Administrative Manager with experience in coordinating office operations, streamlining administrative procedures, and managing staff. Strong skills in problem-solving, strategic planning and team leadership have resulted in improved operational efficiency in previous roles. Proven ability to develop effective communication systems, manage budgets, and lead diverse teams towards organisational goals.
Overview
4
years of professional experience
Work History
Thames ServicesHouston
Resident Experience Manager
05.2024 - Current
Job overview
- Oversee front desk operations, ensuring resident needs are met and administrative tasks are completed.
- Lead concierge team, enhancing service quality through effective training and supervision.
- Coordinate maintenance and vendor services, improving resident satisfaction with timely execution.
- Manage resident database and communication logs, optimizing workflow and accountability.
La Bay des Rois AppartementLibreville
Administrative Support Specialist
06.2023 - 08.2023
Job overview
- Efficiently managed high-volume calls, ensuring seamless client communication and appointment coordination.
- Accurately maintained records, enhancing service request tracking and follow-up efficiency.
- Supported administrative functions, improving data entry accuracy and scheduling effectiveness.
Benate, LLCLibreville
Administrative & Sales Support Specialist
01.2014 - 07.2017
Job overview
- Managed daily inventory and sales records, ensuring precise reporting and streamlined processes.
- Facilitated administrative tasks, enhancing vendor communication and optimizing purchase tracking.
- Supported management with effective scheduling, improving store coordination and operational efficiency.
Education
Houston Community CollegeHouston, TX
from Civil Engineering
01.2020 - 12/2024
Skills
- Office Administration
- Scheduling
- Microsoft Office
- Communication
- Customer Service
- Document Management
- Team Coordination
- Leadership
- Time Management
- Organization
- Problem-Solving
- Adaptability
- Data Analysis
- Conflict Resolution
- Inventory Management
- Social Media Marketing
- Financial Reporting
- Client Relations
- Data Entry
- Strategic Planning
- Workflow Optimization
- Training Development
- Process Improvement
- Technical Support
- Sales Strategy
- Business Development
- Risk Management
- Multitasking Abilities
- French / English fluency
- Customer service
- Project management
- Conflict resolution
- Database management
- Emergency management
- Ethical practice
Volunteer Experience
NSLS - The National Society of Leadership and Success, Volunteer, 2020
Timeline
Resident Experience Manager
Thames Services
05.2024 - Current
Administrative Support Specialist
La Bay des Rois Appartement
06.2023 - 08.2023
Houston Community College
from Civil Engineering
01.2020 - 12/2024
Administrative & Sales Support Specialist
Benate, LLC
01.2014 - 07.2017