Guy Bettinger
Glendale,AZ
Summary
Throughout my career I have strived to develop my customer service skill set and positive attitude. I am a firm believer that it takes a strong team and hunger for success to grow as a person. I have been an entrepreneur since a young age. From mowing lawns to buying and reselling vehicles, I have learned how to interact and negotiate with an array of personality types.
Overview
10
10
years of professional experience
Work History
Commercial Truck Driver
Sunstate Equipment Company
02.2023 - Current
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
COMMERCIAL DRIVER
SCOTTSDALE PARTY BUS AND LIMO
10.2021 - Current
- I am currently a commercial driver for Scottsdale party bus and limo here in Arizona
- My role is to provide exceptional customer service for an array of clientele
- My duties include showing up on time, pre-trip inspections, professional attitude and providing a unique customer experience that makes them feel comfortable
- It is also my responsibility to keep safety my highest priority which is ensuring the busses are in safe operation before picking up customers and following traffic laws
- I pride myself on making customers feel comfortable with not only my driving skills but my demeanor and attitude.
CLASSIC TRUCK SALES
01.2014 - Current
- During my spare time I have had a passion with buying and reselling classic trucks
- Over the course of six years I have bought and resold fifteen trucks
- With timelines and self-discipline, I have grown as a business owner to succeed
- This has developed my marketing skillset as well as negotiation in the buying process with sellers and potential clients.
IMPLEMENTATION MANAGER
02.2021 - 11.2021
- Nextiva is a VOIP phone service company based in Scottsdale
- My role is a technical position that specializes in assisting customer success with using our phone services
- Once an account is sold it is transferred to the implementation team which in turn manages entire accounts until they are self-sufficient and using the phone service for their business
- This role has advanced my communication skillset, organization and ability to complete accounts according to timelines.
COMMERCIAL DRIVER
STAR RENTALS
11.2018 - 02.2021
- Responsible for operating a 100,000-pound tractor and 50’ trailer throughout the Seattle area
- Star Rentals is a large construction equipment and machinery rental company
- My duties include loading and unloading various equipment such as, boom lifts, excavators, scissor lifts and bull dozers
- Maintained a 100% on-time delivery rate for the last 500 deliveries with zero safety incidents or customer complaints
- On deliveries I assist customers with any questions they may have regarding equipment and communicate when arrived onsite
- Maintaining positive interactions with each customer is vital in maintaining lasting relationships
- Numerous deliveries have presented extremely difficult situations that have required me to solve problems very quickly in order to avoid accidents while maneuvering a long truck and trailer into tight areas.
SERVER ASSISTANT
SWIFTWATER CELLARS
10.2016 - 09.2018
- While attending college I was responsible for serving customers in a five-star restaurant/winery
- Duties included memorizing rotating menus, providing excellent customer service and atmosphere
- Customer interactions required professional attitude, vocabulary and urgency to serve in a timely manner
- When making suggestions on menu items it was important on upselling the specials of the day for food and beverages
- Working with an array of coworkers posed its challenges in order to create healthy relationships
- Communication was essential to make sure each person was helping with customers to maintain a pleasurable dining experience.
HVAC assistant
Eagle Engineering
06.2014 - 09.2016
- Responsible for testing and balancing HVAC systems for customers on jobsites
- My duties included using various mathematic formulas, taking measurements with specialized tools and working in unfinished jobsites reporting findings to customers
- On the job experience showed me firsthand on interacting with customers with tight deadlines and maintaining those promises
- Delivering findings to customers were both verbal and emailed electronically.
Busser/cook
05.2013 - 09.2014
- Zeeks pizza
- Bussing tables for servers and assisting customers to achieve a pleasurable dining experience
- Over the course of a year I was promoted two times
- First promotion was from busser to line cook
- I received the promotion for being quick to assist servers in cleaning tables and displaying a hunger to handle more responsibility
- My second promotion was to server
- While working as a line cook my customer service interactions started to develop with a knowledge of the menu made for an easy transition to serve customers firsthand
- Zeeks pizza played an important role in my working career on how to be coachable, work hard and work in a team environment.
Education
EDUCATION, CENTRAL WASHINGTON UNIVERSITY
2018
High school diploma -
Lake Washington High School
2014
Skills
- Hazardous Materials
- Managing Schedules
- Fluid Hauling
- Accurate Recordkeeping
- Customer Satisfaction
- Problem Resolution
- Troubleshooting
- Customer Service
Additional Information
- CLASS A COMMERCIAL LICENSE, CDS AUBURN
Timeline
Commercial Truck Driver
Sunstate Equipment Company
02.2023 - Current
COMMERCIAL DRIVER
SCOTTSDALE PARTY BUS AND LIMO
10.2021 - Current
IMPLEMENTATION MANAGER
02.2021 - 11.2021
COMMERCIAL DRIVER
STAR RENTALS
11.2018 - 02.2021
SERVER ASSISTANT
SWIFTWATER CELLARS
10.2016 - 09.2018
HVAC assistant
Eagle Engineering
06.2014 - 09.2016
CLASSIC TRUCK SALES
01.2014 - Current
Busser/cook
05.2013 - 09.2014
EDUCATION, CENTRAL WASHINGTON UNIVERSITY
High school diploma -
Lake Washington High School
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