Guy Blansfield
North East,MD
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
11
11
years of professional experience
Work History
Driver/Operator Truck Driver
Grassbusters
Newark , DE
05.2020 - Current
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Reported any incidents involving the truck or its cargo to management immediately.
- Assisted with loading and unloading freight when necessary.
- Adhered to company policies and procedures related to safety and security standards.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
Mechanic/Customer Service Cashier
timber lanes bowling ally
Oxford, PA
08.2021 - 03.2023
- Tested components with appropriate instruments to ensure proper operation.
- Identified additional needed repairs by conducting visual inspections of the property's interior and exterior.
- Ensured safety protocols were followed while working on equipment.
- Assisted fellow mechanics when necessary during complex repairs.
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Monitored shop equipment to maintain safe working condition.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Driver
iron linx
Oxford, PA
04.2017 - 02.2020
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Sales Associate
Toys R Us
Christiana, DE
02.2014 - 08.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Sales Associate
Sherwin-Williams Paint Store
Wilmington, DE
11.2013 - 07.2014
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
Some College (No Degree) - Nursing
Delaware Technical And Community College
Newark, DESkills
- Vehicle Inspection
- Vehicle Maintenance
- DOT Compliance
- Equipment Operation
- Daily logging
- Materials Transport
- Punctual and Reliable
- Safe Driving Practices
- Navigational Systems and GPS
- Safety Protocols
- Valid Driver's License
- City and non-city driving
- CDL License
- Problem-Solving
- Payment Processing
- Return processing
- Customer Service
- Product display
- Product support
- Customer Assistance
- Upselling and Cross Selling
- POS System Operation
- Effective communication abilities
- Organization
- Cash Handling Accuracy
- Product Knowledge
- Store Organization
- Inventory Management
- Loss Prevention
- Security Practices
- Interpersonal Skills
- Store Opening and Closing
- Teamwork and Collaboration
- Attention to Detail
- Analytical Thinking
- Problem-solving aptitude
- Adaptability and Flexibility
Affiliations
- volunteered for 8 years coaching youth in the cecil rec league
Timeline
Mechanic/Customer Service Cashier
timber lanes bowling ally
08.2021 - 03.2023
Driver/Operator Truck Driver
Grassbusters
05.2020 - Current
Driver
iron linx
04.2017 - 02.2020
Sales Associate
Toys R Us
02.2014 - 08.2016
Sales Associate
Sherwin-Williams Paint Store
11.2013 - 07.2014
Some College (No Degree) - Nursing
Delaware Technical And Community College
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