Guy C. Dougherty
Durham,NC
Summary
Proven leader as an Operations and Project Manager with an extensive background in healthcare IT and operations, legal operations, acquisitions, software integrations, client services, and managing cross-functional teams. Proven ability to streamline workflows, create SOPs, enhance collaboration in cross-functional teams, lead process improvement initiatives, gather requirements for software engineers, handle sensitive client interactions, and patients. Strong administrative, compliance, and project execution skills, with experience in regulated and start up environments.
Overview
16
16
years of professional experience
Work History
Operations Strategy & Integration Specialist
Boomerang Healthcare
Portland, OR
05.2024 - 10.2025
- Directed PMO to enhance executive control over quarterly initiatives across departments, ensuring adherence to project methodologies.
- Designed and managed Telehealth buprenorphine service line, aligning with Medicare G-Codes to improve patient care and increase revenue.
- Conducted staffing analysis and role mapping for clinic and office staff, presenting new models for reorganization focused on cost savings and productivity.
- Led the requirements gathering, development, and implementation of an in-house CRM to save on vendor costs and improve functionality.
- Developed a surgery suite inventory system to reduce waste, and track volume to inform ordering.
Project Manager
Boomerang Healthcare
Portland, OR
05.2022 - 05.2024
- Established and directed a functional PMO, unifying all departments to organize and streamline quarterly projects by adhering to PMP methodologies. Increased visibility of quarterly department goals to PE stakeholders, and mitigated risks and issues that negatively affect project timelines and quality.
- Designed and managed an EMR software transition project for over 450 users. Involved from RFP through post go-live. Gathered all user requirements and supported the vendor engineering team to meet delivery deadlines.
- I stepped in to manage and improve reporting for our flagship service line, which accounted for 45% of our revenue when the Director of Revenue Cycle Management resigned. Updated the system from manual to automated by cleaning up EMR data.
- Designed and oversaw the project portfolios for acquisitions and integrations. Led a $30 million, 13-clinic group acquisition and completed integration in 3 months. Created a framework to evaluate acquisition targets and estimate integration timelines.
- Led an office relocation for a 10,000 sq. ft. office space, and managed multiple contractors. Increased collaboration by bringing three separate offices, with 58 employees, under one roof, leading to an increase in KPI metric performance and improve company culture.
Operations & Office Manager
Boomerang Healthcare
Portland, OR
05.2021 - 05.2022
- Created SOPs and policies for intake, customer service, and authorization departments, and standardized document storage and file structure.
- Developed and maintained a communication guide for clinics and central operations offices.
- Led process improvement initiatives to increase productivity and establish KPI reporting for centralized service and clinic operations.
- Negotiate and maintain office service contracts.
- Ordered and maintained inventory of IT and office supplies.
- Started a monthly all-staff meeting to improve company culture and share important updates.
- Developed and conducted a new hire training curriculum.
Client Relations Manager
Oregon Elder Law
Portland, OR
11.2019 - 04.2021
- Conducted all potential client intakes, increasing prospective client conversion and the productivity of paralegals, allowing them to focus solely on legal work.
- Developed and executed new client marketing and interfacing projects.
- Trained and managed front desk employees.
- Mollified interested parties, upset clients, and opposing counsel.
- Retained some paralegal and office administrator duties, and provided relief during workload overflow for paralegals.
Office Administrator
Oregon Elder Law
Portland, OR
05.2017 - 10.2019
- Created SOPs and document templates for legal and administrative documents.
- Established and managed digital catalogues for all case files, original documents, estate distribution checks, and tangible personal property.
- Notarize and witness estate planning and legal documents.
- Process and distribute monthly invoices.
- Prepare and deposit payments into business, lawyer, and lawyer trust accounts weekly.
- Open new cases, and prepare representation and fee agreements.
- Established credit card processing, leading to a decrease in accounts receivable.
- Negotiate and review supplies and service contracts.
- Started and chaired the monthly staff meetings.
Paralegal
Oregon Elder Law
Portland, OR
03.2016 - 04.2017
- Prepare estate planning and trust funding documents.
- Draft and E-File court pleadings.
- Manage Court deadlines and adhere to Uniform Trial Court Rules.
Paralegal
Shapiro & Sutherland LLC
Tigard, OR
11.2014 - 02.2016
- Review, prepare, and package documents from borrowers and lenders for mediation proceedings.
- Provide case status at weekly conferences with twelve large mortgage institutions.
Line + Prep Cook, Server, FOH, Delivery Driver
Pizzicato
Beaverton, OR
11.2009 - 10.2014
Education
Project Management Professional Credential -
Project Management Institute
04.2023
Bachelor of Science - Political Science, Business Administration
University of Oregon
Eugene, Oregon01.2014
Skills
- Microsoft Office
- Google Workspace
- Smartsheets
- Slack
- AI software and notetakers
- SharePoint
- Staffing analysis
- Project portfolio management
- Change management
- Communication strategies
- Requirements gathering
- SOP development
- Telehealth integration
- Strategic planning
- Risk mitigation
- Cross-functional team leadership
- Agile and predictive project management
- Project Roadmap Development
Hobbies and Interests
- Strength & Cardio Training
- Hiking
- Cooking
- Card & Board Games
- Reading
Timeline
Operations Strategy & Integration Specialist
Boomerang Healthcare
05.2024 - 10.2025
Project Manager
Boomerang Healthcare
05.2022 - 05.2024
Operations & Office Manager
Boomerang Healthcare
05.2021 - 05.2022
Client Relations Manager
Oregon Elder Law
11.2019 - 04.2021
Office Administrator
Oregon Elder Law
05.2017 - 10.2019
Paralegal
Oregon Elder Law
03.2016 - 04.2017
Paralegal
Shapiro & Sutherland LLC
11.2014 - 02.2016
Line + Prep Cook, Server, FOH, Delivery Driver
Pizzicato
11.2009 - 10.2014
Project Management Professional Credential -
Project Management Institute
Bachelor of Science - Political Science, Business Administration
University of Oregon