Increased product sales by optimizing Amazon listings with keyword research and market analysis.
Managed inventory levels to ensure stock availability and minimized storage fees.
Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
Enhanced Amazon store''s visibility through targeted advertising campaigns and sponsored products.
Maintained safety and efficiency to maximize overall productivity and increase stowing rates by [Number]%.
Increased efficiency in stowing processes by implementing better organization and time management techniques.
Reduced errors in stowed items through meticulous attention to detail and adherence to company guidelines.
Enhanced workplace safety by maintaining a clean and organized work environment, minimizing accidents and injuries.
Improved team productivity with effective communication, collaboration, and problem-solving skills.
Expedited the stowing process for high-priority shipments, ensuring timely delivery to customers.
Maintained accurate inventory records by diligently updating tracking systems and databases.
Optimized storage space utilization through strategic placement of items based on size, weight, and frequency of use.
Streamlined workflow by swiftly identifying and resolving issues related to inaccurate item quantities or locations.
Assisted new employees with training and orientation, fostering a supportive work culture that prioritized teamwork and growth.
Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance targets.
Collaborated with cross-functional teams to address any discrepancies in shipment contents or documentation promptly and effectively.
Continuously sought opportunities for professional development through training sessions and workshops, enhancing overall job performance as a Stower.
Adhered strictly to company policies regarding safety protocols, equipment usage, and quality control measures while performing daily tasks.
Effectively managed multiple tasks concurrently within fast-paced warehouse environments without sacrificing accuracy or efficiency.
Proactively identified areas for improvement within the stowing process by observing trends in errors or inefficiencies among team members.
Utilized automated systems for efficient tracking of inventory movements throughout the warehouse, maintaining accuracy and accountability of stock levels.
Actively participated in team meetings to discuss progress, address concerns, and collaboratively develop strategies for ongoing improvement in stowing processes.
Delivered consistent results in line with company standards by following established operating procedures and demonstrating a strong work ethic.
Maintained clean and organized workspaces to uphold safety standards.
Sorted over [Number] products onto shelves according to type, weight, and size.
Safely stacked items to maximize space within acceptable safety limits.
Inspected items for any damages and reported discrepancies to supervisor.
Separated damaged items from functional ones before placing on shelves.
Utilized scanning equipment to quickly locate and identify items and stock locations.
Arranged merchandise according to company standards to maintain tidy and organized stockroom.
Complied with safety regulations and protocols to reduce risks and safeguard teams.
Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
Used hand trucks and pallet jacks to safely move items to designated areas.
Organized and restocked shelves periodically to maintain stock availability.
Stayed accountable for storage and organization of warehouse merchandise.
Performed daily inventory checks to verify recorded totals.
Assisted customers with locating merchandise and providing product information.
Maintained organized work area by cleaning and removing hazards.
Made sure that products were produced on time and are of good quality.
Met production targets and tight deadlines by collaborating closely with team members.
Organized and prepared workstations and materials needed for operations to maximize productivity.
Inspected finished products for quality and adherence to customer specifications.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Inspected products and machines to maintain quality and efficiency.
Trained new production staff members on safe and efficient production procedures and proper machine operations.
Assembled products according to changing daily work orders and specific customer needs.
Adjusted machines to increase productivity for runs.
Examined incoming materials and compared to documentation for accuracy and quality.
Collaborated with other departments to optimize production workflows.
Performed general equipment maintenance and repair to minimize downtime.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Prepared reports and technical documentation of day-to-day production processes.
Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Reviewed production schedules and streamlined processes.
Oversaw logistics and inventory management for storeroom.
Drilled floors, hung plywood, and applied [Product] to achieve production requirements.
Ensured proper handling of fragile or sensitive materials, reducing potential damage or loss during stowing processes.
Fostered positive relationships with colleagues across various departments through respectful communication practices that facilitated seamless interdepartmental coordination.
Coordinated with team members to receive shipments and store in proper locations.
Line Cook
Chrystal Shore
06.2019 - 12.2019
Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Line Cook
Yard House
12.2018 - 06.2019
Restaurant, Hotel , Sales
Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Line Cook
HCR ManorCare
10.2014 - 12.2018
Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Increased kitchen productivity by keeping tools organized for easy access when needed.
Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Server
Tuscany Village Skilled Nursing And Rehabilitation
07.2010 - 05.2014
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Operations Supervisor
AAA Parking Lot Care
03.2005 - 07.2010
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Completed bi-weekly payroll for [Number] employees.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Motivated and trained employees to maximize team productivity.
Managed internal operational standards and productivity targets.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Compiled training materials for new employees and tracked skill development.
Encouraged and promoted ideas aligned to business needs and benefits.
Analyzed department metrics and performance and reported findings to management.
Tracked company equipment, tools and technology to manage inventory.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Conducted root cause analysis in deficient areas to identify and resolve issues.
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Collected customer feedback and made business adjustments to improve retention and satisfaction.
Negotiated with distributors to find quality products and best prices.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Kept high average of performance evaluations.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Implemented project management techniques to overcome obstacles and increase team productivity.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Interceded between employees during arguments and diffused tense situations.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Monitored front areas so that questions could be promptly addressed.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Improved office operations by automating client correspondence, record tracking and data communications.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Trained team members on new hotel services and products to support promotional efforts.
Organized spaces, materials and catering support for internal and client-focused meetings.
Conducted ongoing reviews of program financial systems to assess cost control measures.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Machandiser
JJ Taylor Distributing
04.2005 - 12.2006
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Collaborated with buyers for optimal product selection, resulting in higher customer satisfaction.
Reduced inventory costs by negotiating favorable terms with suppliers and maintaining accurate stock records.
Improved visual displays with creative arrangements, enhancing overall store presentation and driving customer engagement.
Assisted in the development of seasonal campaigns, contributing to increased brand visibility and customer interest.
Streamlined order processing procedures, ensuring timely delivery of merchandise to stores nationwide.
Supported data-driven decision-making processes by conducting thorough sales analysis and generating insightful reports.
Enhanced team productivity through effective scheduling, task distribution, and performance monitoring.
Contributed to revenue growth by identifying opportunities for promotional activities and markdowns on slow-moving items.
Managed vendor relationships to ensure timely delivery of quality products at competitive prices.
Optimized inventory levels by implementing efficient replenishment strategies based on sales forecasts and historical data analysis.
Developed strong relationships with store managers to gather feedback on merchandise mix and address specific needs or concerns promptly.
Coordinated cross-functional teams to execute product launches successfully, achieving desired sell-through rates within target timeframes.
Boosted employee morale through regular communication, recognition programs, and professional development initiatives that fostered a positive work environment.
Provided exceptional customer service during peak seasons or high-traffic periods, consistently exceeding sales targets set by management staff.
Assisted in the creation of compelling window displays that attracted customers'' attention while reinforcing our brand identity.
Implemented new merchandising techniques that resulted in improved store traffic flow patterns.
Conducted comprehensive competitor analyses to pinpoint areas for potential differentiation from industry rivals.
Established strong working partnerships with key stakeholders such as marketing teams or suppliers, demonstrating a collaborative attitude that enabled successful execution of various projects.
Updated pricing and signage to complete product displays and educate customers.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Verified products appeared at correct locations in proper quantities.
Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Established strong vendor relationships to maintain and support business.
Conducted regular store audits to verify compliance with company policies.
Implemented sales strategies to generate leads and maximize profit margins.
Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
Computed material costs to align with operating budget, practicing economical measures.
Managed and maintained purchase orders and invoices.
Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Established relationships with vendors to secure competitive pricing and discounts.
Collaborated with sales team to identify and fulfill customer needs.
Analyzed sales and inventory data to determine purchasing needs and reorder points.
Prepared and analyzed reports to track inventory and purchasing trends.
Researched and identified new suppliers and vendors.
Evaluated product quality and vendor performance to maintain quality standards.
Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Cultivated relationships with wholesalers and distributors to increase inventory availability.
Communicated with suppliers to negotiate best pricing on apparel and accessories.
Negotiated contracts with vendors for cost-effective purchasing terms.
Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
Devised and implemented policies and procedures for purchasing and inventory control.
Developed and managed budgets for purchasing and projected purchasing needs.
Studied and monitored market trends to identify potential suppliers.
Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Increased sales by effectively analyzing market trends and implementing strategic merchandising plans.
Proactively identified and resolved potential inventory or supply chain issues to minimize negative impact on sales and customer satisfaction.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Answered customer questions regarding store merchandise, department information, and pricing.
Inspected merchandise for quality and arranged proper display location on floor.
Receiving Clerk
Home Depot
10.2004 - 12.2005
Streamlined the receiving process for improved efficiency and time management in the workplace.
Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Maintained accurate inventory records through diligent data entry, updating, and filing.
Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
Expedited processing times by swiftly unloading trucks and properly staging products for inspection.
Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
Prevented loss or theft of valuable items through vigilant monitoring of security protocols during receiving tasks consistently.
Enhanced overall supply chain efficiency by coordinating with transportation providers to schedule pick-ups and drop-offs appropriately.
Supported procurement efforts with timely reporting of received goods, allowing for better planning and forecasting based on available stock levels.
Saved resources by identifying opportunities for consolidating shipments, reducing unnecessary transportation costs.
Contributed to the company''s sustainability efforts by recycling shipping materials and properly disposing of waste during the receiving process.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Maintained tidy, organized and safe work area to comply with cleanliness standards.
Regularly reviewed invoices and double-checked orders.
Unloaded pallets and deliveries and organized products in warehouse.
Compared shipping orders and invoices against contents received to verify accuracy.
Double checked records, daily reports, and inventory transactions to identify and correct variances.
Collaborated with other departments to resolve potential incoming shipment issues.
Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
Properly labeled and stored goods in safe area to provide identification and avoid losses.
Monitored and managed stock levels of goods to verify availability of products.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Double-checked cargo inventories and documentation for accuracy.
Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Utilized forklift to transport pallets of goods to and from warehouse.
Generated periodic reports to track shipment activities and prepare for delays.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Processed required paperwork to expedite handling of shipped and received goods.
Sorted and delivered materials to different work areas and staff.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Moved shipment materials to and from designated areas using lift and hand trucks.
Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Utilized forklift or pallet truck to load, unload, transport and store goods.
Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Conducted research to address shipping errors and packaging mistakes.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Requisitioned new supplies and maintained storage areas for smooth department operations.
Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Partnered with representatives from different carriers to arrange materials shipments.
Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Housekeeping Supervisor
Edgwater Beach Hotel
11.2003 - 02.2005
Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Promoted energy conservation efforts within the department, lowering utility expenses while maintaining a comfortable environment for guests.
Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
Safeguarded hotel assets through proper care of linens, furnishings, and equipment during routine cleaning procedures.
Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
Conducted regular room inspections to verify compliance with housekeeping standards.
Communicated repair needs to maintenance staff.
Managed laundry sorting, washing, drying, and ironing.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Worked with front desk to respond promptly to all guest requests.
Placed orders for housekeeping supplies and guest toiletries.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Restocked room supplies such as facial tissues for personal touch with every job.
Trained and mentored all new personnel to maximize quality of service and performance.
Increased employee performance through effective supervision and training.
Completed schedules, shift reports, and other business documentation.
Disposed of trash and recyclables each day to avoid waste buildup.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Evaluated employee performance and developed improvement plans.
Adhered to safety protocols by enforcing proper equipment usage.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Trained and mentored new staff on cleaning and safety protocols.
Scheduled and prioritized tasks to staff, overseeing work completion.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Addressed customer feedback and complaints to maximize satisfaction.
Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Established and enforced safety protocols and guidelines for staff.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Monitored staff performance and provided feedback to drive productivity.
Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Developed and maintained comprehensive inventory system to track equipment and supplies.
Evaluated employee performance and recommended promotions, transfers and dismissals.
Maintained required records of work hours, budgets and payrolls.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Coordinated with outside vendors to provide supplies and equipment for staff.
Conducted regular audits of public spaces and staff work areas to maximize quality control.
Developed and implemented staff recognition programs to motivate and reward employees.
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Completed financial tasks by estimating costs and preparing and managing budgets.
Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Banquet
Ritz Carlton Beach Hotel
09.1999 - 07.2003
Improved efficiency by quickly delivering documents and packages within the office premises.
Enhanced communication between departments through timely distribution of important memos and notices.
Supported event organization by setting up and breaking down venues for various company gatherings.
Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.
Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Proactively anticipated guests'' needs through attentive observation and prompt assistance when required.
Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.
Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Maintained speed of service for food orders while minimizing errors and complaints.
Delivered correct food items to tables according to order documentation.
Collaborated well with other food runners to deliver orders accurately.
Cleaned and sanitized food preparation and serving areas.
Greeted customers and provided outstanding customer service.
Restocked food supplies in kitchen and organized storage areas.
Kept detailed knowledge of and followed all food safety guidelines.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Trained and mentored newly hired employees to explain process flow and safety procedures.
Cleared tables immediately after guests left in preparation for next party.
Organized and replenished supplies at food stations to optimize team performance.
Responded to customer complaints and inquiries promptly, finding swift resolutions.
Cultivated warm relationships with regular customers.
Operated cash register and processed payments from customers.
Monitored food temperatures and kept records of all food items.
Assisted wait staff with timely food delivery and guest requests.
Assisted with bussing tables and cleaning up spills.
Answered customer questions about food and beverage items and assisted with menu selections.
Collaborated with other dining room and bar staff to facilitate efficient service.
Assisted customers with carry-out service.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Monitored food and beverage supplies, assisting with restocking when needed.
Provided attentive service and proactively assessed guest needs.
Arranged tables and chairs for special occasions and events.
Established rapport with customers by providing friendly and attentive service.
Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Addressed customer complaints and inquiries to verify satisfaction.
Monitored dining room inventory and replenished as necessary.
Greeted customers and provided menus upon arrival to dining room.
Operated dishwashers and other kitchen equipment according to safety guidelines.
Offered product samples, answered questions and helped customers find items.
Set up advertising signs and displays on shelves, counters and tables.
Engaged in suggestive selling and other sales techniques.
Processed payments for orders and provided customers with change.
Monitored dining room and bar areas for signs of overcrowding.
Education
Associate of Science - Associate Degree Business Management And Marketing
Southwest Florida College
Fort Myers, FL
06.2003
Bachelor of Science - Sciences Economics
University Of Haiti
Port-Au-Prince Haiti
06.1998
High School Diploma -
Antenor Firmin
Haiti
06.1989
Soccer Coach
Great soccer skills team manager
Languages
English
Full Professional
French
Full Professional
Creole
Native or Bilingual
Timeline
Customer Service
Restaurant Facility Management Association
11.2021 - Current
Line Cook
Chrystal Shore
06.2019 - 12.2019
Line Cook
Yard House
12.2018 - 06.2019
Line Cook
HCR ManorCare
10.2014 - 12.2018
Server
Tuscany Village Skilled Nursing And Rehabilitation
07.2010 - 05.2014
Machandiser
JJ Taylor Distributing
04.2005 - 12.2006
Operations Supervisor
AAA Parking Lot Care
03.2005 - 07.2010
Receiving Clerk
Home Depot
10.2004 - 12.2005
Housekeeping Supervisor
Edgwater Beach Hotel
11.2003 - 02.2005
Banquet
Ritz Carlton Beach Hotel
09.1999 - 07.2003
Associate of Science - Associate Degree Business Management And Marketing
Customer Service Representative at Restaurant Facility Management AssociationCustomer Service Representative at Restaurant Facility Management Association
Assistant Facility Manager at Uniservice Facility Management LLP in Zenith Residences AssociationAssistant Facility Manager at Uniservice Facility Management LLP in Zenith Residences Association