Guy Finkelstein
Boca Raton,FL
Summary
Resourceful and adaptable professional with diverse experience in leadership, social media management, customer service, and technical account recovery. Former IDF Sergeant in Combat Intelligence with demonstrated expertise in leadership, crisis management, and intelligence analysis, leading teams in high-pressure environments. Successfully managed social media accounts, resolved technical issues related to account recovery, and delivered exceptional customer service in fast-paced settings. Known for strong problem-solving abilities, attention to detail, and effective multitasking across various roles in military, technical, and customer-focused environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Media Recovery Specialist
Self Employed Web
01.2024 - Current
- Assess client accounts to determine the cause of bans or restrictions.
- Communicate with Instagram's support team to expedite account recovery.
- Provide tailored guidance to clients on avoiding future account issues.
- Maintain up-to-date knowledge of Instagram policies and guidelines.
- Resolved 50 account recovery issues, helping clients regain access to their accounts with a 100% success rate.
Freelance Social Media Manager
Self Employed Web
10.2023 - Current
- Experience managing social media accounts, especially for influencers or personalities.
- Knowledge of key social media platforms (e.g., Instagram, TikTok, Twitter, YouTube).
- Strong written communication skills for crafting captions, posts, and responses.
- Basic graphic design and video editing experience.
- Understanding of online marketing principles, including collaborations and monetization strategies.
- Flexibility to adapt to the client’s needs and schedule.
- Increased clients' social media reach by 400%, driving significant growth in engagement and online visibility.
Bakery Clerk
R2M Hospitality Group
02.2024 - 08.2024
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Served an average of 800 customers daily in a fast-paced bakery environment, ensuring timely service, product quality, and customer satisfaction.
IDF Sergeant
IDF
11.2020 - 08.2023
- Led and trained a team of soldiers, providing guidance on tactics, operations, and security procedures.
- Conducted intelligence gathering, analysis, and reporting to support operational strategies along the Lebanon border.
- Supervised and ensured the safety of personnel during missions, managing logistical and tactical support.
- Coordinated with higher-ranking officers to relay intelligence and assist in decision-making processes.
- Developed and executed training programs to enhance team skills in combat and intelligence operations.
- Led a team of 10 recruits in intelligence operations, contributing to 100+ successful missions on the Lebanon border and providing critical intelligence reports to senior officers, enhancing operational efficiency by 20%.
Education
Bachelor of Science - Data Science
Florida Atlantic University
Boca Raton01-2029
Skills
- Leadership and Team Management: Led and mentored a team of soldiers, ensuring operational success and maintaining team morale under pressure
- Customer Service Excellence: Provided outstanding service in both physical and digital environments, ensuring client satisfaction
- Technical Troubleshooting: Demonstrated strong problem-solving abilities in both technical environments (social media account recovery) and operational settings (IDF)
- Multitasking and Time Management: Successfully balanced multiple responsibilities across diverse roles, maintaining focus and efficiency in all tasks
- Intelligence Analysis: Gained experience in gathering and analyzing intelligence, providing insights to support strategic decisions
- Conflict Resolution: Resolved issues swiftly and professionally, from customer complaints to complex online disputes or operational conflicts
- Communication Skills: Strong written and verbal communication for both reporting intelligence and engaging with clients or customers online
- Management roles
- Adaptability: Quickly adjusting to new environments and roles, from military operations to customer service and social media management
- Attention to Detail: Focused on precision in both military intelligence gathering and handling customer and account recovery tasks
- Pastry packaging
Certification
Gym Instructor Certificate
Israel Defense Forces (IDF) [2023]
Languages
Hebrew
Native or Bilingual
English
Full Professional
Software
Microsoft PowerPoint
Microsoft Word
Microsoft Excel
Timeline
Bakery Clerk
R2M Hospitality Group
02.2024 - 08.2024
Social Media Recovery Specialist
Self Employed Web
01.2024 - Current
Freelance Social Media Manager
Self Employed Web
10.2023 - Current
IDF Sergeant
IDF
11.2020 - 08.2023
Gym Instructor Certificate
Israel Defense Forces (IDF) [2023]
Bachelor of Science - Data Science
Florida Atlantic University
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