Summary
Overview
Work History
Education
Skills
Timeline
Generic

GUY LACROIX

Queens Village,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

OFFICE SERVICES ASSOCIATE

EVERCORE via Forrest Solutions
New York, NY
05.2024 - Current
  • Assisted in organizing events such as conferences or meetings.
  • Processed incoming and outgoing mail daily using postage meter machine.
  • Provided administrative support to office staff including copying, scanning and faxing documents as needed.
  • Responded promptly to emails sent from external sources regarding inquiries about services offered by the company.
  • Handled mail duties, picking up, sorting and distributing to departments and personnel.
  • Orchestrated office events and celebrations with meticulous attention to detail and creativity.
  • Delivered messages and ran errands.
  • Maintained inventory of supplies for the conference rooms such as pens, paperclips, markers, whiteboard erasers.
  • Coordinated conference room availability and setup for internal and external meetings.
  • Ensured that the conference rooms were kept clean and organized before and after each meeting or event.

OFFICE SERVICES SPECIALIST

Epiq Systems
New York, NY
04.2023 - Current
  • Assisted in the setup and maintenance of office equipment, such as copiers, scanners, printers, and fax machines.
  • Provided support for incoming calls and emails from customers or vendors.
  • Organized and maintained filing systems for documents related to office services activities.
  • Performed data entry and record keeping tasks using computer software applications such as Microsoft Office Suite.
  • Coordinated mailings of packages, letters, invoices, reports., both internally and externally.
  • Created purchase orders and tracked delivery status of items ordered by the office services department.
  • Maintained inventory levels of office supplies and placed orders when necessary.
  • Processed payments for goods and services received by the company utilizing accounts payable procedures.
  • Developed processes to improve efficiency within the office services department.
  • Prepared reports summarizing office services activities for review by management team.
  • Collaborated with other departments to ensure smooth operations across all areas.
  • Trained new employees on proper use of office equipment, policies, procedures and safety protocols.
  • Managed daily workflow within assigned teams including assigning tasks and duties among staff members.
  • Provided administrative support for special projects requiring additional resources or attention.
  • Ensured that all documents were accurate before submitting them for approval or processing.
  • Resolved customer complaints in a timely manner in order to maintain positive relationships with clients.
  • Responded quickly to requests from internal stakeholders regarding their service needs.
  • Handled mail duties, picking up, sorting and distributing to departments and personnel.
  • Answered multi-line phone system and engaged with clients.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.

Customer Service Representative, Office Services Coordinator

QUINN EMANUEL URQUHART & SULLIVAN
New York, NY
12.2012 - 08.2023
  • Managed the Concierge/Front desk including greeting visitors and responding to email, telephone and in-person requests
  • Provided administrative support to staff, including filing, data entry, copying, and scanning
  • Maintained office supplies and maintained the office environment
  • Answered phones, greeted visitors, and routed calls to appropriate personnel
  • Processed incoming and outgoing mail and packages
  • Prepared and submitted reports to management
  • Managed the calendar for the office manager.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Compiled data, tracked changes, and created reports in Excel spreadsheets.
  • Created and maintained filing systems, both paper and electronic.
  • Assisted with special projects as requested from time-to-time by management team.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.

Senior Digital Imaging Associate

EPSTEIN BECKER & GREEN
Newark, NJ
12.2021 - 10.2022
  • Spearhead a high volume scanning project for archiving, indexing and mobile access
  • Coordinated and Prepared documents for Digital imaging and quality control
  • Maintained a digital database using Postmark
  • Converted hard copy documents to digital images
  • Scheduled periodic cleaning and maintenance of equipment
  • Created spreadsheets logs of all completed work
  • Updated clients on status to ensure target deadline is met.

Office Services Associate/Maintenance

SHEARMAN AND STERLING
New York, NY
06.2021 - 10.2021
  • Responsible for dispatching work orders (Job Tickets)
  • Cleaned offices, Pantries, walkways
  • Administered internal inspections and complete routine maintenance throughout the facilities
  • Stock and inspect safety supplies throughout the firm to comply with safety standards
  • Schedule and prepare, stock, guest offices for arrivals and departure
  • Schedule and setup conference rooms for upcoming events.

Administrative Assistance Associate

LARSEN BROWN
10.2009 - 12.2012
  • Served as contract associate that provided administrative support to various clients
  • Dispatch, Pick-up and distribute Inter-office parcel, UPS, FEDEX, USPS and DHL packages (AVON)
  • Reprographics, Duplicating, finishing hardcopy documents, Binders and Presentations (JEFFERIES)
  • Completed complex, high volume digital imaging projects, Litigation support, Records and Reprographics (PITNEY BOWES)
  • Demonstrated exceptional work habits.

Litigation Support Technician, Reprographics Specialist

DOCUMENT TECHNOLOGIES INC.
01.2008 - 07.2009
  • Manage electronic discovery processing, hosting and production using IPRO suite
  • Set-up and execute pre/post-processing for digital imaging and blow-back projects
  • Create and maintain databases, File conversion, Database creation, import/export files to concordance and summation
  • Used various software and applications for electronic document production.

Records Specialist, Imaging Manager

THACHER PROFFITT & WOOD
04.2005 - 07.2007
  • Lead a team of 6 to achieve department goals of paperless office
  • Responsible for Digital Imaging of Binders, correspondence, Legal documents and memos for archiving and viewing
  • Created prepared and executed digital closing documents and contracts
  • Coordinate department workflow, Order supplies schedule maintenance of department equipment such as scanners, high volume CD/DVD duplicators and Copiers/Printers
  • Identified and resolved complex issues by applying analytical and troubleshooting strategies
  • Trained and mentored 10+ new associates and interns
  • Scanned documents and run through OCR filter to facilitate on-screen editing
  • Create spreadsheet report for Finance Department.

Education

Business Management -

QUEENSBORO COMMUNITY COLLEGE
06.1999

Skills

  • Scheduling
  • Presentation Preparation
  • Spreadsheet Creation
  • Data Entry Expertise
  • Scheduling Appointments
  • File Organization
  • Document Management
  • Report Generation
  • Documentation Review
  • File Management
  • Expense Tracking
  • Inventory Management
  • Expense Reporting
  • Customer Service
  • Bookkeeping
  • Clerical Support
  • Mail Handling
  • Supply Management
  • Office Administration
  • Invoice Processing
  • Business Administration
  • Database Management
  • Administrative Support
  • Call Handling
  • Project Planning
  • Complex Problem-Solving
  • Strong Problem Solver
  • Time Management
  • Organizing and Categorizing
  • Project Management
  • Delivery Scheduling
  • Advanced MS Office Suite Knowledge
  • Legal Administrative Support

Timeline

OFFICE SERVICES ASSOCIATE

EVERCORE via Forrest Solutions
05.2024 - Current

OFFICE SERVICES SPECIALIST

Epiq Systems
04.2023 - Current

Senior Digital Imaging Associate

EPSTEIN BECKER & GREEN
12.2021 - 10.2022

Office Services Associate/Maintenance

SHEARMAN AND STERLING
06.2021 - 10.2021

Customer Service Representative, Office Services Coordinator

QUINN EMANUEL URQUHART & SULLIVAN
12.2012 - 08.2023

Administrative Assistance Associate

LARSEN BROWN
10.2009 - 12.2012

Litigation Support Technician, Reprographics Specialist

DOCUMENT TECHNOLOGIES INC.
01.2008 - 07.2009

Records Specialist, Imaging Manager

THACHER PROFFITT & WOOD
04.2005 - 07.2007

Business Management -

QUEENSBORO COMMUNITY COLLEGE

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