Kai-Chen (Kevin) Yuan
Taipei,TW
Summary
Experienced channel sales in retail, B2B , and embedded projects for enterprises and governments with passion for creating attractive and interactive sales prospects followed by high successful closure rate. I am detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
My previous works have also equipped me with the means to be a complex problem-solver with high driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while remained positive work attitude.
Overview
13
13
years of professional experience
Work History
Backend Manager
政全科技開發股份有限公司
10.2022 - Current
- Oversaw technical issues and troubleshooting requests to resolve construction problems.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Channeled between work-site crew and business owner to resolve issue on hand.
- Heavy machinery operation
- Inspected equipment, assessed functionality and optimized controls.
- Optimized work site safety and equipments upkeep to boost work performance.
Account Manager
Transcend Informatin Inc.,
03.2014 - 09.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Strategized with internal management team to meet monthly / quarterly sales target, assessed pricing structure, created online / off-line marketing campaigns generated advertisements for vendor use.
- Coordinated with internal teams to facilitate prompt delivery of client projects. Strengthen team building environment
- Monitored and analyzed customer feedback to identify opportunities for improvement (for embedded projects)
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue - up to 40 international cold calls per day to real business entities in Australia and New Zealand
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sales Executive
Coqutilam Chrysler, Dodge, Jeep Ltd.,
05.2010 - 04.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded sales goals by implementing assertive sales programs, overhauling processes and facilitating market development.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed and implemented account management plans to establish customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
Bachlor of Criminal Justice (3rd Year Completion) - Criminal Justice
University of Fraser Valley
Abbotsford, Canada Skills
- Marketing Automation Software
- WordPress Proficiency
- Marketing
- User Expectations
- Production Work
- Project Goals and Milestones
- Ecommerce Strategies
- User Research
- Organization
- Serve Customer Needs
- Team Player
MTB Biking
MTB Biking requires high level of concentration and skill set to manage fear when performing stunts. The regular maintenance work is also something that I am proud of being a MTB enthusiasts from basic cleaning to parts replacement and original vendor part purchase.
All the backend works was done DIY, self taught through watching video clips and contacting with vendor part specialist in the US FOX Factory.
Much like the day to day jobs we do, I believe only through passion and consistency may we thrive to be our best seleves.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Backend Manager
政全科技開發股份有限公司
10.2022 - Current
Account Manager
Transcend Informatin Inc.,
03.2014 - 09.2022
Sales Executive
Coqutilam Chrysler, Dodge, Jeep Ltd.,
05.2010 - 04.2013
Bachlor of Criminal Justice (3rd Year Completion) - Criminal Justice
University of Fraser Valley
Similar Profiles
Chunlin WeiChunlin Wei
IT Project Manager Officer at FIT-Foxconn group 鴻海集團_英屬開曼群島商鴻騰精密科技股份有限公司台灣分公司IT Project Manager Officer at FIT-Foxconn group 鴻海集團_英屬開曼群島商鴻騰精密科技股份有限公司台灣分公司
SHU HAN CHANSHU HAN CHAN
Customer Service Specialist at 網絡行動科技股份有限公司Customer Service Specialist at 網絡行動科技股份有限公司
Tsung Han TsaiTsung Han Tsai
Backend Developer at 塞席爾商哈薩科技股份有限公司Backend Developer at 塞席爾商哈薩科技股份有限公司
Massimo PicciMassimo Picci
Executive Chef at Grand Mayfull HotelExecutive Chef at Grand Mayfull Hotel
Edmund SungEdmund Sung
Creative Intern at Wunderman ThompsonCreative Intern at Wunderman Thompson