Guyan Cunningham-McDonald
Laurelton,Queens, New York
Summary
An enthusiastic, and encouraging Director of Butler manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Director of Butlers/Executive Butler
St. Regis New York
04.2023 - Current
- Lead and oversees the entire butler team and assist in leading the housekeeping team.
- Create daily butler schedule to ensure we are properly staffed daily.
- Submit weekly payroll and scheduling for the butler’s team.
- Conduct floor bidding and reconstruction floor assignments for the butlers twice a year.
- Interview and hire prospective candidates for the butler’s team.
- Assist in interviewing and hire prospect for other candidates for the housekeeping team.
- Assisted and managed major projects, including carpet shampooing, window cleaning and general cleaning of rooms and ensure they are updated on the project spreadsheet.
- Conduct minibar inventory and minibar incentives monthly.
- Weekly place rooms OOO to reduce Butler and Room attendants labor hours.
- Create Forbes Action Plan for the butlers, based on Forbes yearly training and continue to retrain butler tear Inspect butlers room inspection which as improve our cleanliness score over 86% which is above our Guest Satisfaction score goal of 83.7% for 2023.
- Part of the Management team that maintain our prestigious accolades and passed our AAA and our BSA audit in 2023, BSA cleanliness score was a 93.9%. Passed our Intent to Recommend Goal in, by ending the year at a 71.9% against the goal of 71.8% in 2023.
Rooms Operation Manager
St. Regis New York
08.2022 - 04.2023
- Led and assisted in managing operations between Housekeeping and the Front Office Team.
- Assisted with inspecting guest rooms, VIP rooms, Site rooms and public areas to guarantee they met the standard of performance by the hotel.
- Coordinated and communicated with the Front office team all room statuses so that we have no discrepancies.
- Ensured that 100% of arrival rooms are pre-blocked, cleaned and inspect daily.
- Reported all room defects to the engineering team so we have them fixed to increase our room availability daily.
- Completed and approved timecards for payroll for the Butler Team using Atlas.
- Created daily butler schedule to ensure we are properly staffed daily.
- Assisted and managed major projects, including carpet shampooing, window cleaning and general cleaning of rooms and ensure they are updated on the project spreadsheet.
- Create an attendance tracking spreadsheet to monitor team members' attendance.
Senior Housekeeping Manager
The William Vale Hotel
05.2021 - 08.2022
- Senior Manager that directed and assisted in managing the housekeeping department in a 183 rooms property.
- Opened the house and assigned all dirty rooms to be cleaned daily using the Knowcross system and ensured that 16.5 credits are completed daily by all room attendants.
- Approved payroll, including extra pay for all team members using the ADP system.
- Prescreened and interviewed a potential candidate for the housekeeping team.
- Inspected guest rooms, including VIP rooms, showrooms, and public areas to guarantee they met the standard of performance by the hotel.
- Ensured that 100% of arrival rooms were pre-blocked, cleaned and inspected.
- Walked all due outs and communicate all room discrepancies to the front office 100%.
- Completed and approved timecards for payroll.
- Assisted and made plans to execute major projects such as carpet cleaning, window cleaning and floor cleaning.
- Oversaw guest requests to ensure that calls are completed promptly.
Housekeeping Manager
TWA Hotel 1 Idlewild Dr.
01.2020 - 05.2021
- Lead PM Housekeeping Manager that built a strong relationship with other managers and directors that ensured great communication and teamwork on the PM shift.
- Processed and updated AM/PM room status reports daily and reported room discrepancies to the front desk to ensure 100% room status accuracy.
- Assisted and managed major projects, including carpet cleaning, window cleaning and deep cleaning of public area.
- Inspected guest rooms, including VIP rooms (ensured that all special requests were completed), showrooms and public areas to guarantee they met the standard of performance by the hotel.
- Trained new employees and retrained old employees on cleaning standards to maintain a 9.5/10 average cleanliness score.
- Ensured that all guest requests were completed in less than (15) fifteen minutes.
Housekeeping Manager
The Roosevelt Hotel
08.2019 - 01.2020
- Managed, assisted, supervised, and coached and counsel and provide performance feedback and in a department of 212 associates in a 1025 rooms union property.
- Part of the lead group that trained and guided employees who were awardees of the Big Apple Star award 2019.
- Inspect guest rooms, including VIP rooms, showrooms, and public areas to ensure they meet the standard of performance by the hotel.
- Walked deficiency rooms daily and placed them out of order if needed, to ensure 100% room availability at the end of the day.
- Investigated all guest complaints and ensured that all are addressed efficiently and effectively.
- Ensured that all room credits cleaned by room attendants are updated daily in a spreadsheet.
- Communicated with the coordinators daily to ensure that we have enough staffing and do call around for additional employees if needed.
Housekeeping Manager
The William Vale Hotel
08.2018 - 08.2019
Floor Supervisor
The William Vale Hotel
11.2017 - 08.2018
- Led, directed, and assisted in managing a department of forty-eight (48) colleagues in a 183 rooms property.
- One of the lead managers that assisted in training employees, resulted in the hotel scoring 75% overall making it a Forbes Recommended hotel for the year 2018.
- Assigned all dirty rooms to be cleaned daily using the Knowcross system and ensured that 15.5 credits were completed daily by all room attendants.
- Ensured that 100% of arrival rooms were pre-blocked, cleaned and inspected before arrival time.
- Walked all due outs and reported rooms discrepancy to ensure 100% room status accuracy.
- Completed and approved all employee timecards for payroll.
- Prepared weekly housekeeping schedules to align with hotel occupancy forecasts.
Education
Bs. of Science - Business Administration- Finance Major
Northern Caribbean University
Mandeville, JamaicaSkills
- Team leader
- Effective Time Manager
- Great Decision-Making Skills
- Payroll
- Scheduling
- Excellent Oral Communication Skills
- Relationship building
- Decision-making
- People management
- Operations management
- Goal setting
- Business planning
- Staff development
- Hiring and retention
- Supplies inventory
- Budgets
- Laundry operations
- Training and mentoring
- Team building
- Department coordination
- Staff scheduling
- Room inspection
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Effective communication
- Customer relations
- Microsoft office
Accomplishments
Manager of the 1st Quarter at St Regis 2023
Timeline
Director of Butlers/Executive Butler
St. Regis New York
04.2023 - Current
Rooms Operation Manager
St. Regis New York
08.2022 - 04.2023
Senior Housekeeping Manager
The William Vale Hotel
05.2021 - 08.2022
Housekeeping Manager
TWA Hotel 1 Idlewild Dr.
01.2020 - 05.2021
Housekeeping Manager
The Roosevelt Hotel
08.2019 - 01.2020
Housekeeping Manager
The William Vale Hotel
08.2018 - 08.2019
Floor Supervisor
The William Vale Hotel
11.2017 - 08.2018
Bs. of Science - Business Administration- Finance Major
Northern Caribbean University