GUYANDRA ARTIGAS
Tampa,Fl
Summary
Patient-focused and compassionate Medical Assistant with approximately 8 years of experience in handling patients, administering medication, reviewing confidential reports, preparing exam rooms, taking vital signs, and providing quality patient experiences. Reliable professional with proven track record in creating positive rapport and cordial relations with patients, families, and staff members. Trustworthy and highly dependable caregiver experienced in fast-paced hospital settings. Excellent verbal and written communication skills in greeting patients and responding to phone calls.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
St.Joseph’s Children’s hospital Oncology/Hemoc
10.2023 - Current
- Collects samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepares laboratory specimens for analysis and organized lab results for review by the physician.
- Monitors vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Answers phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Orders supplies for the oncology department according to established protocols.
- Provided emotional support to patients undergoing cancer treatment or in remission.
- Ensures a safe environment for all patients by adhering to infection control policies.
- Provides emotional support to families dealing with difficult diagnoses or prognoses.
- Monitored vital signs during office visits and reported any abnormalities to physician staff members.
- Provides administrative support to the oncology team, including scheduling appointments, entering data into EMR systems, and filing patient records.
- Conducts routine laboratory tests and sample analyses to monitor diseases.
- Prepares specimens for transport to external laboratories.
- Assisted in the training of new phlebotomists.
- Provides excellent customer service while interacting with patients.
- Educates patients on proper blood draw techniques.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Participated in continuing education to stay current with phlebotomy practices.
- Identifies and labeled specimens accurately, ensuring proper handling and transport to lab.
- Performs venipuncture and capillary draws with precision on patients of varying ages and health statuses.
Medical Assistant
Womens Care Florida
08.2022 - 05.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Medical Assistant
USF Health
08.2014 - 05.2019
- Cleaned, prepared, and maintained examination rooms and treatment areas
- Provided clinical support for patient care delivery
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring
- Performed gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients, and scanning documents
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Initiated emergency resuscitative measures according to resuscitation and pediatric advanced life support protocols and directives.
- Performed basic physical assessments of newborns and infants.
- Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures.
- Observed strict safety measures, including checking medication dosages before administration to patients.
Education
Medical Assistant - Medical
Aguilas Technical Institute
Tampa, Fl05-2012
High School Diploma -
Leto High School
Tampa, Fl07-2011
Skills
- Vital sign monitoring Clinical applications
- Clinical operations Medical records confidentiality
- Medical billing Documentation and recordkeeping
- Vital signs and examinations Medical terminology
- Patient scheduling Clinical and administrative support
- Electronic medical records Medical terminologies
- Medical procedures Phlebotomy
- HIPAA compliance Patient relations
- Office support Medication administration
- Prepare treatment rooms Sterilize instruments
- Patient care Patient support
- Drawing Blood
- Decision Making
- First Aid/CPR
- Computer Skills
- Relationship Building
- Medication Administration
- Multitasking and Prioritization
- Phlebotomy
- HIPAA Compliance
- Patient Flow Management
- Inventory Management
- Patient-focused care
- Vital Sign Monitoring
- OB/GYN procedures
- Appointment Setting
- Electronic Medical Records
- Direct Patient Care
- Communicating with patient families
- Immunization Administration
- Compassionate
- Certified in Basic Life Support (BLS)
- Customer Service
- Understands medical procedures
- Conflict resolution abilities
Accomplishments
Guyandra was my former medical assistant while I was in clinical practice and primary care for internal medicine and pediatrics. We were a busy academic primary care practice with a Med-Peds residency program and nurse practitioner program in downtown Tampa serving a wide range of patients from newborn (from the hospital) to geriatrics and multigenerational families, low income based families, LGBTQ+ patients (we did HRT), women's health (she assisted with my pap smear appointments and sent specimens), and many more. She refilled medications (with our protocol and clinical guidance), answered our patients' MyChart messages, did my prior authorizations, called patients with lab results, and scheduled our patients with me. Our patient pool was very loyal and truly loved our partnership (they were even sad when left for maternity leave). She has worked with my nurse practitioner students and helped us tremendously with keeping us on schedule to make sure that my clinic workflow was smooth and that our patients were not waiting in rooms. That in itself was so valuable because it was key to our very high patient satisfaction. I won a Press Ganey award for patient satisfaction at our institution during her time there and I can attest that a lot of that was due to my amazing medical assistant who was equally loved by our patients.
She is reliable, efficient, hardworking, knowledgeable, and truly had great rapport with our families.
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASPT).
Timeline
Medical Assistant
St.Joseph’s Children’s hospital Oncology/Hemoc
10.2023 - Current
Medical Assistant
Womens Care Florida
08.2022 - 05.2023
Medical Assistant
USF Health
08.2014 - 05.2019
High School Diploma -
Leto High School
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASPT).
Medical Assistant - Medical
Aguilas Technical Institute
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