Guylene Joseph
Hollywood,FL
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
25
25
years of professional experience
1978
1978
years of post-secondary education
1
1
Certification
Work History
Cashier Team Lead/Customer Service Cashier
Delaware North
Fort Lauderdale, Florida
04.2001 - Current
- Assisted customers with purchases and provided exceptional service.
- Operated cash register and processed transactions accurately.
- Maintained cleanliness and organization of checkout area.
Loss Prevention Officer
Hilton
Miami Beach, FL
11.2020 - 11.2022
- Monitored security systems to prevent theft and ensure guest safety.
- Conducted regular patrols throughout hotel premises to deter suspicious activity.
- Trained staff on loss prevention techniques and emergency procedures.
- Investigated reports of theft or misconduct to gather evidence and document findings.
- Reviewed surveillance footage to identify potential security breaches or incidents.
- Analyzed video surveillance footage to identify potential criminal activity.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Completed security forms to document losses of property or personal injury.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
Room inspector
Hilton
Miami Beach, Florida
11.2012 - 11.2017
- Inspected guest rooms for cleanliness and maintenance standards.
- Ensured compliance with Hilton's safety and hygiene standards during inspections.
- Inspected and evaluated hotel rooms for cleanliness, comfort, and overall condition.
- Reported any damages or maintenance needs to the appropriate personnel.
Education
North Miami Senior High
North Miami, FLSkills
- Cash handling
- Transaction processing
- Customer support
- Loss prevention
Languages
English
Full Professional
Certification
N/a
Accomplishments
Every five years I can receive a reward, mark Jacob handbag, Michael Kirk’s ,Tiffany jewelry set, 10 year gold pen ex…..
References
References available upon request.
Timeline
Loss Prevention Officer
Hilton
11.2020 - 11.2022
Room inspector
Hilton
11.2012 - 11.2017
Cashier Team Lead/Customer Service Cashier
Delaware North
04.2001 - Current
North Miami Senior High