GUYLENE V. NALEZYNSKI
Lancaster,New York
Summary
Utilize the +30 years of Customer Service, knowledge of the insurance claims process. Exceptionally focused and innovative. Effective at multitasking to ensure multiple deadlines are met. Maintain Customer Satisfaction to help maximize the company's growth.
Overview
13
13
years of professional experience
Work History
Casualty Claims Legal Assistant
Merchants Insurance Group
08.2021 - Current
- Create new liability claims from Acords, Attorney letter of representation or internal task request
- Review Summons and Complaints for pertinent information and label pages for adjusters
- Process invoices to be paid
- Review ISO Reports to see if there are hits for possible additional injury claims
- Run ISO claims search for claimant information (DOB and SSN)as well as Adverse Carrier information.
Sr. Claims Assistant
National General Insurance
Williamsville, NY
07.2018 - 08.2021
- Review claim buckets and from emails from claim adjusters, managers and agents
- Assign claims accurately to claim adjusters
- Keep assignment log updated with manual assignment counts, keep assignment log updated with PTO
- Work TLO requests, order Police Reports, submit Underwriting Referrals, submit mail to General Printing team, complete ISO claim searches and complete OBC’s to other insurance companies for claim filing.
Auto, Material Damage Adjuster
10.2017 - 11.2018
- Handled 1st and 3rd party auto claims
- Set up rental reimbursement for insureds and claimants
- Spoke to repair shops regarding storage fees, repair times and supplemental repairs
- Reviewed estimates with insureds, claimants and repair shops and answer any questions
- Process claims according to state guidelines.
Quality Assurance Specialist
Installs Inc
Buffalo, NY
01.2015 - 10.2017
- Monitor incoming/outgoing calls to ensure policies and procedures are being accurately followed per clients contract
- Meet call grading quota required per week
- Assist manager with any projects upon request.
Customer Service/ Advanced Scheduler
Installs
Buffalo, NY
08.2014 - 01.2015
- Promoted
- Assist Field Technicians, Field Managers, Store Agents, Back office Departments and Clients scheduling in home services
- Create/ Cancel or make changes to orders as required
- Accept escalated calls to assist in correcting errors or provide caller with proper department to help resolve issue
- Maintain company Quality requirement on all calls for incoming and outgoing calls.
Operations Specialist
TXMQ Inc
Williamsville, NY
07.2013 - 01.2014
- Process Payoff letters for Mortgage, Installment, and Auto loans
- Verify new and current auto loans have lien placed on title
- Help maintain auto loan reports pulled from VINtek, such as Unrecognized Titles, Status Change
- As well as report for loans sent to Collection Department
- Process any Lien Releases for customers, branch representatives, dealerships when asked for
- Help out with any additional work needed by department.
Customer Service
Geico
Getzville, NY
07.2012 - 02.2013
- Answered incoming calls from customers regarding payments, coverage’s, rates and made necessary changes for their auto policy, emailed copies of documents to customers when requested
- Offer policy upgrades or other policies available.
Loan Processor
HSBC Bank USA N.A
Depew, NY
02.2011 - 07.2012
- Provide required documents to underwriter for approval and to meet FHA/HUD guidelines
- Communicate by email and phone with Customers, Lawyers, Realtors and Appraisers throughout loan process
- To meet projected closing date referenced on purchase contract.
Office Support
Schmidt’s Auto body & Glass Inc
Buffalo, NY
05.2008 - 02.2011
- Answer phones, schedule customer’s vehicles for repairs, enter and pay invoices from monthly statements, contact customers regarding repair update
- Contact vendors and customers regarding past due accounts.
- I brought in and set up an in house glass program to maximize profits and cut subbing out glass jobs.
Education
No Degree - Web Design
The Art Institute of Philadelphia
Philadelphia, PASkills
- Leadership
- Decision Making
- Conflict Resolution
- Adaptability
- Able to Work Under Pressure
- Time Management
- Flexible and Adaptable
- Collaboration
Timeline
Casualty Claims Legal Assistant
Merchants Insurance Group
08.2021 - Current
Sr. Claims Assistant
National General Insurance
07.2018 - 08.2021
Auto, Material Damage Adjuster
10.2017 - 11.2018
Quality Assurance Specialist
Installs Inc
01.2015 - 10.2017
Customer Service/ Advanced Scheduler
Installs
08.2014 - 01.2015
Operations Specialist
TXMQ Inc
07.2013 - 01.2014
Customer Service
Geico
07.2012 - 02.2013
Loan Processor
HSBC Bank USA N.A
02.2011 - 07.2012
Office Support
Schmidt’s Auto body & Glass Inc
05.2008 - 02.2011
No Degree - Web Design
The Art Institute of Philadelphia
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