Summary
Overview
Work History
Education
Skills
Timeline
Generic

Guy Marc Augustin

queens,New York

Summary

Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations. Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty. Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills. Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients. Service-oriented professional rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions. Resourceful professional in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

2
2
years of professional experience

Work History

Concierge\Bellman

Hotel 48Lex
Manhattan, New York
10.2022 - 01.2023

Bellman\Concierge

Arlo SoHo
Manhattan, New York
06.2022 - 10.2022
  • Coordinated transportation services for special events or groups when necessary.
  • Inspected guest rooms prior to check-in to ensure they met quality standards.
  • Escorted VIP's to their rooms as needed.
  • Provided assistance during emergency situations such as medical emergencies or fire alarms.
  • Provided directions to various locations within the city as requested by guests.
  • Answered inquiries regarding hotel services, facilities, events, and hours of operation.
  • Provided concierge services such as making restaurant reservations or providing transportation arrangements for guests when requested.
  • Ensured all guest requests were handled promptly and efficiently.
  • Transported guests' luggage to their room or other designated areas within the hotel premises.
  • Greeted guests upon arrival and assisted with luggage.
  • Delivered messages from front desk staff to guests throughout the day.
  • Stored luggage for arriving and departing guests in accordance with established safety standards.
  • Provided directions and information about the hotel, local attractions, and available services.
  • Communicated effectively with colleagues to ensure that guest needs are met in a timely manner.
  • Inspected guest rooms prior to check-in to verify that they meet quality standards.
  • Maintained accurate records of guest feedback and suggestions for improvement purposes.
  • Greeted visitors pleasantly upon arrival and offered immediate assistance.
  • Responded to guest concerns and requests and quickly handled issues.
  • Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
  • Reported room or property issues to maintenance staff for repairs.
  • Escorted travelers to and from guest rooms and assisted with luggage.
  • Greeted guests coming in and held doors open for people entering building.
  • Oversaw hotel lobby and inspected commonly used equipment to achieve adequate sanitary standards.
  • Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
  • Provided advice to guests on transportation options near hotel.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Delivered packages, messages and other items to guest rooms.

Sale representative\Mobile Expert

T-Mobile
New York, NY
04.2023 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Performed in-store product demonstrations at assigned events.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Some College (No Degree) - Dental Hygiene

CUNY
New York, NY

Some College (No Degree) - Surgical Technology

Mandl School
New York, NY

Skills

  • Social media networking
  • Guest Relations
  • Transportation Coordination
  • Reservations Management
  • Administrative Support
  • Cash Handling

Timeline

Sale representative\Mobile Expert

T-Mobile
04.2023 - Current

Concierge\Bellman

Hotel 48Lex
10.2022 - 01.2023

Bellman\Concierge

Arlo SoHo
06.2022 - 10.2022

Some College (No Degree) - Dental Hygiene

CUNY

Some College (No Degree) - Surgical Technology

Mandl School
Guy Marc Augustin