GUYNDA HOUSTON
Northport
Summary
Proven track record in property management and resident relations, demonstrated at Delview Properties. Skilled in clerical tasks and maintaining closing ratios, I excel in optimizing operations and enhancing customer satisfaction. My approach, blending diligent resource management with effective team training, fosters significant efficiency improvements and positive client interactions.
Overview
19
19
years of professional experience
Work History
Leasing Manager
Delview Properties
05.2015 - Current
- Collected, completed, and processed lease applications.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Sales Associate
Belk Department Store
08.2012 - 11.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Mikes Place
Mike Zeliner
01.2011 - 08.2012
- Performed routine inspections of work areas, promptly addressing any issues or hazards that arose during daily operations.
- Evaluated potential risks associated with planned activities, developing contingency plans as necessary to minimize disruptions or delays in progress.
- Coordinated logistics efforts for acquiring necessary resources, streamlining supply chain management processes as needed for maximum efficiency gains.
- Maximized resource utilization by employing advanced technology for material extraction.
- Managed equipment maintenance schedules, reducing downtime and ensuring the longevity of essential tools.
- Ensured compliance with industry regulations through consistent adherence to established protocols and guidelines.
- Loaded and positioned raw materials in loading and feeding mechanisms.
Garys Place
Garys Place
02.2005 - 01.2011
- Performed routine inspections of work areas, promptly addressing any issues or hazards that arose during daily operations.
- Evaluated potential risks associated with planned activities, developing contingency plans as necessary to minimize disruptions or delays in progress.
- Optimized material transportation methods to reduce costs and improve overall operational efficiency.
- Assisted in training new team members, fostering a positive learning environment for professional growth opportunities.
- Streamlined workflow processes for increased productivity and timely completions of tasks.
- Managed equipment maintenance schedules, reducing downtime and ensuring the longevity of essential tools.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Northside High School
Northport, AL05.1972
Skills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property Management
- Negotiation expertise
- Tenant liaison
- Department planning
- Real estate knowledge
- Leasing reports
- Lease management experience
- Grounds Maintenance
- Customer service-focused
- Payment Collection
- Tenant and eviction laws
- Staff Management
- Employee Motivation and Guidance
- Property Showing
- Decision-Making
- Tenant relations
- Sale and Rental Recordkeeping
- Monthly Fee and Payment Collection
- Relationship Building
- Tenant Eligibility Determination
- Grounds and Facility Inspection
- Client Relations
- Preparing property agreements
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Customer Relations
- Property tours and inspections
- Dispute Handling
- Maintenance knowledge
Timeline
Leasing Manager
Delview Properties
05.2015 - Current
Sales Associate
Belk Department Store
08.2012 - 11.2014
Mikes Place
Mike Zeliner
01.2011 - 08.2012
Garys Place
Garys Place
02.2005 - 01.2011
High School Diploma -
Northside High School
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