GUY OLIVER BANKS, JR.
Briarwood,NY
Summary
Experienced professional with 10+ years of experience in leading and managing projects and programs, including administrative, facilities, safety, and building healthcare operations initiatives. Strong background in performance improvement and operations. Skilled in planning, organization, strategy, and analysis. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SENIOR CLIENT OPERATIONS MANAGER
DocGo
New York
03.2024 - Current
- Invoice project expenditures and balance sheets
- Process and export payroll on a weekly basis
- Provide exceptional customer service to both internal and external customers
- Serve as a role model for professionalism in both appearance and demeanor at all times
- Work with finance Director with Mobile Health P & L
- Helped secure over $105 million in client payments to organization
- Oversee Client Operations Managers and staff
- Promote and maintain a culture of trust and teamwork with the entire operational team
- Help manage $352 million project budget
- Possess a thorough understanding of the service area, current services, and contracted facilities
- Serve as a liaison between the client operations and corporate
- Collaborate with the company’s departments to ensure efficient daily operations
- Mentor employees, conduct performance evaluations when applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team-oriented approach with positive results
- Demonstrate a high degree of familiarity and compliance with all internal and customer policies and procedures related to daily operations
- Review data, reports and statistical information, analyze trends and render recommendations
- Perform all other related duties as assigned.
OPERATIONS MANAGER
DocGo
New York
02.2022 - 03.2024
- Provide exceptional customer service to both internal and external customers
- Serve as a point of contact for members of the operational team
- Possess a thorough understanding of the service area, current services, and contracted facilities
- Serve as a liaison between the field operations and the Communication Center
- Mentor employees, conduct performance evaluations when applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team-oriented approach with positive results
- Provide daily oversight for Operations
- Collaborate effectively with management, Communication Center, and Fleet Department to ensure efficient daily operations
- Demonstrate a high degree of familiarity with local, regional, and state regulations that pertain to EMS
- Invoice project expenditures and balance sheets
- Process payroll on a weekly basis.
FIELD OPERATIONS SUPERVISOR
DocGo
New York
10.2021 - 02.2022
- Daily Operations include but not limited to supervising field staff including drivers, clinical staff, and administrative data entry staff
- Responsible for supervision of sites that performed over 700,000 Covid vaccinations and tests
- Transfer medical grade equipment and supplies to and from Covid vaccination and testing sites as needed
- Provide excellent patient facing service when disputes or discrepancies occur.
MOBILE VACCINATION UNIT
Ambulunz/DocGo Company
New York
06.2021 - 10.2021
- Responsible for Driving Mobile Vaccination Bus/Van to vaccination sites within the 5 boroughs
- Provide excellent customer service to potential vaccination clients
- Help register customers to be vaccinated with either the Pfizer, Moderna, or Johnson & Johnson vaccines
- Monitor vehicles for any damages or maintenance issues.
LEAD HEALTH SAFETY& SECURITY MANAGER
Hempstead Union Free School District
Hempstead, NY
09.2010 - 06.2020
- Responsible for the development, implementation, maintenance and adherence to the organization's policies and procedures covering privacy and security in compliance with federal and state laws
- Oversight and coordination of security efforts across the company, including information technology, human resources, communications, legal, facilities management and various other groups
- Responsible for identifying and defining security initiatives and standards
- Security and privacy lead, and the point of contact for all security and privacy within the organization and externally
- Supervise a staff of 24 on daily protocol, planning and business operations.
Education
B.A. - Bachelor of Arts - Urban Studies
Queens College
Flushing, NY01.2019
Skills
- Strong performance improvement and operations background
- Excellent planning, organization, strategic and analytical skills
- Contract review and recommendations
- Staff Development
- Data Evaluation
- Jira
- Workday
- Microsoft Office
- Google Suite
- Oracle
- Operative IQ
- Deputy
- Project Management
- Workflow Optimization
- Data Analysis
- Performance reporting
- Planning and Implementation
- Workforce Management
- Invoice Processing
Affiliations
- The American College of Healthcare Executives (ACHE), Active Member 2015-Present
- Healthcare Leaders of New York (HLNY), Active Member 2015-Present
- New Image Realty Corp/ Keller Williams Realty 2013-2016
Certification
- NYS Security 2010
- NYS Licensed Real Estate Agent 2013
- CPR Certificate 2017
- FEMA Training 2015-2018
Knowledgeareas
- Invoicing and data entry
- Jira, Workday, Microsoft Office, Google Suite, Oracle, Operative IQ, Deputy
- Project Management
References
Available Upon Request
References
References available upon request.
Timeline
SENIOR CLIENT OPERATIONS MANAGER
DocGo
03.2024 - Current
OPERATIONS MANAGER
DocGo
02.2022 - 03.2024
FIELD OPERATIONS SUPERVISOR
DocGo
10.2021 - 02.2022
MOBILE VACCINATION UNIT
Ambulunz/DocGo Company
06.2021 - 10.2021
LEAD HEALTH SAFETY& SECURITY MANAGER
Hempstead Union Free School District
09.2010 - 06.2020
B.A. - Bachelor of Arts - Urban Studies
Queens College
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