Guy Philippe Lexil
Pompano Beach,Florida
Summary
- I appreciate you considering my resume. I believe this is due to my prior work as an assistant supervisor, quality auditor and training departments, as well as my optimistic outlook, knowledge, and communication abilities. I'm a perfect fit for this position. I am thrilled about this new chance and eagerly await your response. Please get in touch with me if you have any more questions or would want to arrange an interview. Kind regards,
- Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Customer service & Supervisor
United Nearshore Operations (UNO) Call Center
Dominican Republic
11.2018 - 08.2022
- Bilingual inbound and outbound sales agent and customer service representative.
- Quality Auditor, keeping track of and evaluating the effectiveness of both incoming and outgoing customer service calls.
- Trainer, responsible for training new customer service employees and supporting experienced employees to improve their performance.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Monitored phone calls to provide feedback and coaching.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Assistant supervisor
Mercy Corps
Haiti
02.2017 - 07.2018
- Responsible for developing tactics as an assistant to help the team improve when the supervisor is not present
- Filed paperwork and submitted reports to upper management.
- Supported and informed the management team.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Increased volume of work while maintaining high level of accuracy and quality.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
Interpreter & Logistics management
World Food Program
Haiti
09.2014 - 07.2016
- Interpreted conference calls and other workplace communications in real-time.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Provided appropriate contextual information to increase clients understanding of translations.
- Translated software technical manuals to another language and culture.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
Education
High School Diploma -
Mission Of Hope
Haiti06-2016
Skills
- Microsoft Word
- Typing Skills
- Excel
- Powerpoint
- Communication
- Problem-Solving
- Team Building and Leadership
- Time Management
- Call Center Operations
- Customer Service
- New Hire Training
- Call Monitoring
- Quality Assurance
References
References available on request
Languages
English
Full Professional
Spanish
Professional
French
Native/ Bilingual
Timeline
Customer service & Supervisor
United Nearshore Operations (UNO) Call Center
11.2018 - 08.2022
Assistant supervisor
Mercy Corps
02.2017 - 07.2018
Interpreter & Logistics management
World Food Program
09.2014 - 07.2016
High School Diploma -
Mission Of Hope
Similar Profiles
Jude Christina Senatus GaspardJude Christina Senatus Gaspard
Customer Service Representative at United Nearshore Operations (UNO) Call CenterCustomer Service Representative at United Nearshore Operations (UNO) Call Center
Eliezer LormeEliezer Lorme
Interpreter & Customer Service Representative at UNO(United Nearshore Operations)Interpreter & Customer Service Representative at UNO(United Nearshore Operations)
Jean Philippe ClermontJean Philippe Clermont
Technical Support Representative at United Nearshore OperationsTechnical Support Representative at United Nearshore Operations