Guy Philippe Lexil

• Assisted in loading and unloading shipments to ensure timely deliveries.
• Operated forklifts to move products efficiently throughout the warehouse.
• Adhered to safety protocols while handling hazardous materials and equipment.
• Trained new associates on standard operating procedures and safety practices.
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Communicated effectively with team members on matters related to work assignments.
• Used pallet jacks to move items to and from warehouse locations.
• Unloaded materials from trucks using forklifts and pallet jacks.
• Supervised dock operations ensuring efficient loading and unloading processes.
• Trained new staff on safety protocols and dock procedures.

• Translated conversations between English and foreign language speakers.
• Facilitated communication between individuals who spoke different languages.
• Interpreted verbal instructions accurately in both languages.
• Facilitated communication between medical staff and patients with limited English proficiency.
• Assisted in the translation of written documents such as consent forms, medical records, and patient instructions.
• Translated documents and materials for educational programs and community outreach.
• Facilitated communication between patients and medical staff in various healthcare settings.
• Translated medical documents to ensure accurate information exchange for patient care.

Customer Service Representative, 11/2018 - 07/2020:

• Answered incoming customer calls regarding service inquiries, complaints, billing questions, and general product information.
• Provided customers with product and service information, answered inquiries, and resolved customer complaints promptly.
• Assisted customers in navigating the website to locate desired products and services.
• Processed orders, forms, applications, and requests.
• Utilized computer technology to handle high call volumes.
• Maintained records of customer interactions and transactions, recording details of inquiries, comments, and complaints.

Quality Auditor, 07/2020 - 05/2021:

• Tracked quality metrics, such as defect rate, rework rate, and waste rate.
• Conducted internal audits to ensure compliance with quality standards.
• Monitored product performance and identified areas for improvement.
• Investigated customer complaints and initiated corrective actions.
• Provided guidance to team members on the implementation of corrective action plans.
• Analyzed data from customer surveys and suggested solutions for improvement.

Training Specialist, 05/2021 - 07/2022:

• Developed and maintained training materials, including job aids, handouts, and presentations.
• Implemented performance management systems to track employee progress against established goals.
• Identified areas for improvement within existing training programs and provided recommendations for change.
• Monitored instructor performance during the delivery of courses and provided feedback as needed.
• Developed targeted courses to achieve company training objectives and enhance the skills of new employees in leadership roles.
• Coordinated recruitment and placement of training program participants.

• Created and maintained a safe working environment in the warehouse.
• Monitored employee performance and provided feedback to ensure productivity standards were met.
• Supervised daily operations of warehouse activities to ensure efficient workflow.
• Ensured that all safety regulations were followed.
• Trained new employees on proper warehouse procedures and guidelines.
• Worked additional hours and shifts to meet tight deadlines during peak periods.
• Inspected outgoing shipments to maintain quality assurance standards.
• Monitored workers and reviewed completed work for proper performance.