Guy Jean-Baptiste
Colorado Springs,CO
Summary
Dedicated dynamic leader, with well over a decade of demonstrated history of successfully connecting with both B2B and B2C customers through streamlined service delivery, sales, management, and customer service. Widely respected in the industry, known for implementing cost-containment strategies and optimizing workforce productivity to drive overall efficiency and growth. A proficient communicator and relationship builder with a track record of successful collaboration with internal teams, departments, and external business partners.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Interpreter
US Army
2 2015 - 1 2017
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Facilities Manager (Officer)
U.S. Army
2 2014 - 2 2015
- Manage staff of close to 16 employees. Adjusted job assignments and schedules to keep pace with dynamics of business needs, factoring in processes, employee knowledge, and customer demands
- Implementing safety policies and executing flawless maintenance program that keeps equipment value well over 7 million dollars fully operational
- Overseeing services such as security, maintenance, cleaning, and reception by applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet daily demands.
Sales Manager
Sunrun
06.2022 - 09.2023
- Boosted $3M+ in annual recurring revenue to meet revenue and cost projection working closely with sales team to drive same account revenue growth by presenting beneficial innovation to client.
- Actively managed P&L through review, analysis and action planning; financial outlooking, supply management, etc.
- Realized 106% of financial plans set for contracts by providing effective, efficient resolution of client problems/issues.
- Conducted interviews, Managed staff, scheduled along with payroll operations for teams of well over 48 employees and listened attentively to client feedback and worked with products development team to introduce new services
Accounts Manager
Allied Universal
02.2018 - 05.2022
- Actively managed assigned accounts and achieved required business results. Monitor daily operations to ensure contract requirements are met, while keeping abreast of major situations affecting service to the customer and ensuring all aspects of customer satisfaction; Service Level Agreements (SLA) and Key Performance Indicators (KPI).
- Managed book of business worth $250 Million across 5 accounts and expanded the range of services Allied Universal offers the customer to increase the company services offering employed in the customer’s operation.
- Grew gross profit by 5.7% YOY and decreased expenses by 11.1% through cost management initiatives.
Car Salesman Supervisor
fegurson
01.2017 - 02.2018
- Sold an average of well over 6 cars monthly by strategically negotiating prices and Completing sales or purchase contracts by Offering each customer top-notch personal service, and polite support to boost sales and satisfaction
- Effectively helped customers in product selection and decision-making making which resulted in a $50000 increase in sales
- Increased sales revenue by 10% within the first year.
Recruiter/Trainer
Military
01.2010 - 01.2013
- Led close to 87 qualified personnel for entry into the Army using analytics and sound judgment in interpreting regulations and guidelines to determine enlistment eligibility
- Conducting interviews and filtering candidates for open positions
- Designing and implementing approximately 27 hiring events to target specific well-suited candidates for the position.
Human Resources/Logistic
US Army
01.2005 - 01.2010
- Preparing or updating employment records related to hiring, transferring, promoting, and terminating
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning, and bookkeeping.
- Provided exceptional SLA performance exceeding monthly contracted targets of 95% by focal point for service level agreement management (SLA), key performance indicators (KPI), reporting, and problem resolution.
Education
Bachelor's - Business Administration And Management
Pikes Peak Community College Online
Colorado Springs, CO2027
Associate's - General Studies
Community College of Denver
Denver2019
Skills
- Business knowledgeable
- Multilingual
- sensitivity to cultural difference
- Social Perceptiveness
- Project Planning
- Excellent Communication
- Team building
- Organization and Time Management
- Customer Relations
- Interpersonal Communication
Certification
- Management (10+ years)
- Recruiting (3 years)
- Team Leadership & Staff Development (10+ years)
- Customer service (10+ years)
- Payroll and logistics (5 years)
- Bookkeeping (5 years)
- Revenue management (4 years)
- Compliance & Risk management (10+ years)
- Inventory control (10+ years)
- Budgeting / Cost Control
- Contracts (4 years)
- Sales
- Operations Management (, Links https://www.linkedin.com/in/guy-robert-jean-baptiste-1a0083145/edit/contact-info/ Certifications and Licenses First Aid Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
French
Native Language
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Sales Manager
Sunrun
06.2022 - 09.2023
Accounts Manager
Allied Universal
02.2018 - 05.2022
Car Salesman Supervisor
fegurson
01.2017 - 02.2018
Recruiter/Trainer
Military
01.2010 - 01.2013
Human Resources/Logistic
US Army
01.2005 - 01.2010
Bachelor's - Business Administration And Management
Pikes Peak Community College Online
Associate's - General Studies
Community College of Denver
Interpreter
US Army
2 2015 - 1 2017
Facilities Manager (Officer)
U.S. Army
2 2014 - 2 2015
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