Janett Guzman
Houston,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Project Coordinator
Prime Contractors
01.2022 - Current
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Sourced suppliers and purchased necessary materials for work.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Processed and filed construction punch lists, contractor progress reports.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Coordinating project schedules, resources, equipment and information
- Liaising with clients to identify and define project requirements, scope and objectives.
- Issue all appropriate legal paperwork (e.g. Contracts, RFI's, SCO, CO, Submittals, LOI and terms of agreement)
- Create and maintain comprehensive project documentation, plans and reports.
Purchasing Coordinator
City Choice Homes
12.2020 - 01.2022
- Maintained complete documentation and records of all purchasing activities.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Collaborated with internal and external customers and managed all pricing and availability of all products.
- Created purchase orders and had each signed by production managers.
- Verified delivery of correct materials amounts to production pallets at right time.
- Maintained consistent email communication with clients and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Performed monthly reconciliation of open purchasing orders.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Completed monthly profit and loss performance reports.
Customer Service Manager
Daltile
11.2020 - 07.2021
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Created and reviewed invoices to confirm accuracy.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted customers with product and service selections.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Input order information into system and updated customer accounts to document and track customer orders.
Assistant General Manager of Operations
Keystone Tile
04.2012 - 11.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
Education
High School Diploma -
Scarborough High School
Houston, TX05.2004
Skills
- Technical Analysis
- Strategic Planning
- Resource Management
- Change Management
- Purchasing and Planning
- Employee Supervision
- Training and Mentoring
- Project Management
- Problem Solving
- Customer Service
Timeline
Project Coordinator
Prime Contractors
01.2022 - Current
Purchasing Coordinator
City Choice Homes
12.2020 - 01.2022
Customer Service Manager
Daltile
11.2020 - 07.2021
Assistant General Manager of Operations
Keystone Tile
04.2012 - 11.2020
High School Diploma -
Scarborough High School