Gvanca Begiashvili
Westminster,California
Summary
Adept at streamlining office operations and enhancing workflow efficiency, my tenure at Digital Technologies honed my expertise in data entry and complex problem-solving. Leveraging advanced MS Office skills and a professional demeanor, I've successfully led teams to exceed performance goals. My approach blends meticulous attention to detail with effective communication, driving significant improvements in customer satisfaction and operational productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Digital Technologies
Tbilisi Georgia, Tbilisi
09.2022 - 03.2023
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Managed daily up to 100 incoming calls while providing information, or transferring callers to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Sorted and distributed up to 100 incoming faxes, letters, and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improved customer retention. up to 30%.
Front Office Manager
York Towers LLC
Tbilisi Georgia
07.2021 - 08.2022
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed budget for front office department, including forecasting and cost control measures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Negotiated contracts with vendors and service providers for front office operations.
First Class Cabin Crew
Etihad Airways
Abu Dhabi, Abu Dhabi
10.2012 - 05.2020
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Dealt with mechanical and passenger emergencies according to standards.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Completed reports on incidents involving unruly or disruptive passengers.
- Kept cabin neat, clean and professional in appearance.
- Provided first aid assistance to passengers when necessary.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Maintained a professional appearance at all times while interacting with customers.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Received 10 recognition letters from first-class (VIP) guests.
Personal Assistant to the General Manager
Quality Tours
Dubai UAE, Dubai
08.2010 - 10.2012
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Secured travel accommodations for professionals and scheduled or booked appointments for upcoming events and meetings.
- Screened telephone calls and inquiries and directed as appropriate.
- Compiled reports and prepared financial spreadsheets for review by the General Manager.
- Took detailed notes in meetings and disseminated information afterward.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Prepared invoices and drafted memos for executives.
- Ordered supplies for office needs in a timely manner within budget constraints.
- As directed by GM, I have brought and signed corporate agreements with 100 new travel agencies from Georgia and other countries in 6 months.
- Managed to sign contracts with the biggest Georgian pharmacy brand, attracted 250 new customers with only one tour, and brought the company $15,000 in revenue.
Sales Associate
ICR Corporation "Bata Shoes"
Tbilisi Georgia
05.2006 - 12.2007
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Developed promotional strategies to increase sales volume by up to 35%.
- Conducted inventories on a regular basis to track stock levels.
- Developed trusting relationships with customers by making personal connections.
- Achieved 650 sales within the first year of service.
- Received recognition for the most sales on the team.
- Being the highest seller in the organization.
Education
MBA - Business Administration And Management
University of Wolverhampton
Wolverhampton UK07-2016
Pearson BTEC Level 7 Diploma - Business Administration And Leadership
Westford School of Management
Dubai UAE07-2015
Master of Science - Human Biology
Tbilisi State University
Tbilisi Georgia07-2005
Skills
- Memo preparation
- Filing
- Mail handling
- Typing 45 wpm
- Complex Problem-solving
- Highly organized
- Office management
- Data entry
- Upselling
- Professional demeanor
- Written and oral communication skills
- Cash handling accuracy
- Reliable and punctual
- Sales development
- Customer needs assessment
- Errands management
- Discretion and confidentiality
- Event planning experience
- Advanced MS office suite
- Meticulous attention to detail
- Public speech and coaching
- Proper phone etiquette
- Dedicated team player
- Trip planning
- Purchasing and procurement
- Multi-task management
- Brand representation
- Retail sales customer service
- Creative problem solving
- Cultural awareness
- Decision-making
- Order processing
- Stress management
Certification
- Certification for Professional Development (CPD) Admin, Secretarial & PA Level 7 CPD Courses-UK
- Business English: Management and Leadership Arizona University
- Certified English Teacher TEFL Academy Ireland
Languages
English
Full Professional
Russian
Full Professional
Georgian
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant
Digital Technologies
09.2022 - 03.2023
Front Office Manager
York Towers LLC
07.2021 - 08.2022
First Class Cabin Crew
Etihad Airways
10.2012 - 05.2020
Personal Assistant to the General Manager
Quality Tours
08.2010 - 10.2012
Sales Associate
ICR Corporation "Bata Shoes"
05.2006 - 12.2007
MBA - Business Administration And Management
University of Wolverhampton
Pearson BTEC Level 7 Diploma - Business Administration And Leadership
Westford School of Management
Master of Science - Human Biology
Tbilisi State University
Similar Profiles
Joji Puthuparambil GeorgeJoji Puthuparambil George
Purchasing & Logistics Manager, Commercial Officer & Inventory Controller at Kuwait Digital Technologies CompanyPurchasing & Logistics Manager, Commercial Officer & Inventory Controller at Kuwait Digital Technologies Company
SAMANTHULA SWATHISAMANTHULA SWATHI
Helpdesk Analyst at Callaway Digital TechnologiesHelpdesk Analyst at Callaway Digital Technologies
Suprit DuttaSuprit Dutta
Customer Success Manager at Disprz (Heuristix Digital Technologies Private Limited)Customer Success Manager at Disprz (Heuristix Digital Technologies Private Limited)