G'Vaughn Stevenson

Responsible for running the front end and maintaining an efficient workflow.

Responsible for running the customer service counter and ensuring customers' needs are met with a smile.

Responsible for managing the safe balancing procedure and ending the stores day financially.

Responsible for checking on department needs and establishing a line of communication.

Responsible for any returns and lottery services.

Responsible for money services, including, Western Union, Money Order, Check Cashing, and Gift Card purchases.

Increased customer satisfaction with service.

Responsible for cross referencing the product brought back by the driver versus the manuscript given.

Responsible for receiving payments for accounts.

responsible for organizing returned product and scanning it back into inventory.

• Responsible for running food and taking orders while providing outstanding customer service
• Responsible for maintaining an exemplary standard of sanitation and hygiene
• Responsible for serving up to forty guest at a time.

• Team lead for creative team, to create new and satisfying drinks and dishes
• Ensured all food was organized and at a high level of freshness, presentability, and quality assurance
• Delivered exceptional customer service to patrons and built a trusted connection with frequent patrons.

• Installed new decking and flashing
• Adhered to all safety practices for personal and team protection
• Removed and disposed of old roofing materials
• Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers
• Safely used all tools and equipment to prevent worksite injuries
• Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
• Exceeded team goals and collaborated with staff members to implement customer service initiatives
• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
• Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
• Assessed and authenticated customer exchanges, voids and returns
• Kept abreast of new company products and services to effectively answer questions and resolve complaints
• Increased customer satisfaction by resolving product and service issues
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Maintained excellent attendance record, consistently arriving to work on time
• Worked with all customers to understand needs and provide excellent service
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Transported [Product or Service] to customer locations [Timeframe]
• Maintained excellent attendance record, consistently arriving to work on time
• Worked with [Type] customers to understand needs and provide [Type] service
• Resolved [Type] problems, improved operations and provided exceptional client support
• Monitored social media and online sources for industry trends
• Assisted in creation of pre-season marketing plans to support department and divisional strategies
• Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
• Increased customer satisfaction by resolving [Product or Service] issues
• Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
• Cleaned and organized kitchen stations to promote team efficiency
• Operated standard kitchen equipment with focus on safety and sanitation
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
• Promoted customer loyalty by efficiently handling food and service complaints
• Prepared dishes for catering events or during high-volume shifts
• Cleaned and sanitized workstations to meet health department regulations
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas
• Delivered catered food and supplies to facility for on-time set-up
• Provided friendly, courteous service to create memorable moments for guests
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
• Kept register accurate through correct billing, payment processing and cash management practices
• Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
• Drove operational improvements which resulted in savings and improved profit margins.