Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gwal Patel

Wheeling,IL

Summary

Engaging leader skilled at valuing collaboration across all team members, recognizes and incorporates feedback to optimize processes to drive boundless improvement. Experienced in successful team training and development through one on one coaching and goal setting with peers and future leaders. Encourages healthy competition by fostering open learning and discussion, cultivating trust, and recognizing associates achievements. Demonstrates a competitive mindset encouraging growth among colleagues.


Overview

7
7
years of professional experience

Work History

Digital Coach

Walmart
03.2024 - Current
  • Achieved Pre Sub goal well over 96% through availability report analysis, workshop engagement and one on one goal setting conversations with my entire team.
  • We achieved scan stage week by week with a goal well over 95% averaging 97% YTD.
  • Average dwell time: 6.24 minutes; wait time: 3.80 minutes, fulfilling over 3,200 customer orders weekly.
  • Trained associates in quality selection, contributing to a customer experience and improving week by week.
  • Assisted other facilities such as 1848, 4405, 786 and implemented process and showed improvement week after week.
  • Mentored new coaches, providing guidance on best practices and operational procedures.
  • Developed training programs to enhance team performance and improve customer service skills.

Food and Consumables Coach

Walmart
01.2022 - 03.2024
  • Managed Fresh Food and Consumable areas within a $112 million Supercenter, maintaining a total store mindset.
  • Implemented feedback mechanisms to assess team progress and identify improvement areas.
  • Trained over 60 associates and five hourly supervisors.
  • Analyzed Profit and Loss statements weekly to identify solutions for achieving financial targets.
  • Drove sales increases in fresh departments by 22% YTD for 2022-2023 and 14% for 2023-2024.
  • Achieved a fresh gross profit average of 25% across all departments.
  • Maintained in-stock levels to achieve a 93% first-time pick rate and a 95% pre-sub accuracy.
  • Ensured cleanliness and compliance with high five guidelines through consistent follow-up on fresh cleaning procedures.

Seasonal Team lead

Walmart
04.2021 - 12.2021
  • Collected feedback to optimize operations and improve efficiency.
  • Staged merchandise and adjusted sales floor layouts to stimulate impulse sales, enhancing profitability through regular floor plan updates.
  • Mentored employees on managing complex sales, customer issues, and difficult interactions.
  • Analyzed sales reports to boost performance and improve inventory management accuracy.
  • Maintained accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Increased horticulture sales by 30% year-over-year.
  • Identified issues on the sales floor to improve product accessibility, monitoring the first-time pick rate daily to address stock challenges.

Entertainment Associate

Walmart
09.2018 - 04.2021
  • Delivered exceptional customer service, ensuring a positive shopping experience.
  • Identified and resolved sales floor issues to maintain controllable freight income.

Education

Associate of Arts - Business

William Rainey Harper College
Palatine, IL
05-2022

Skills

  • Composed Under Pressure
  • Time Efficiency
  • Problem Solving
  • Collaborative Teaching
  • Innovative
  • Adaptable
  • Result oriented
  • Driven by Root Cause Analysis

Timeline

Digital Coach

Walmart
03.2024 - Current

Food and Consumables Coach

Walmart
01.2022 - 03.2024

Seasonal Team lead

Walmart
04.2021 - 12.2021

Entertainment Associate

Walmart
09.2018 - 04.2021

Associate of Arts - Business

William Rainey Harper College

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