Gwanda Cunigan
Warren,MI
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional communication and customer service skills at Detroit Marriott to enhance client satisfaction and resolve complaints efficiently. My adaptability and strong work ethic, complemented by expertise in call center operations and team collaboration, drove significant improvements in service delivery and team integration.
Overview
35
35
years of professional experience
Work History
At Your Service Agent
Detroit Marriott at the Renaissance Center
06.1998 - 08.2023
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
Assistant
Ogden Foods
01.1989 - 06.1998
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Education
Bachelor Of Business Administration - Hospitality Administration And Management
Jones Online University
St. George, UT06.2011
Associate Of Arts And Sciences - Business Administration And Management
Wayne County Community College District
Detroit, MI03.1980
Diploma - General Studies
Martin Luther King Jr High School
Detroit, MI06.1974
Skills
- Patience and Calmness
- Basic maintenance
- Stress Tolerance
- Vehicle detailing
- Complaint Handling
- Strong Work Ethic
- Customer Service
- Listening Skills
- Attention to Detail
- Multitasking and Organization
- Excellent Communication
- Handling Customer Complaints
- Team Collaboration
- Data Entry
- Call Center Operations
Timeline
At Your Service Agent
Detroit Marriott at the Renaissance Center
06.1998 - 08.2023
Assistant
Ogden Foods
01.1989 - 06.1998
Bachelor Of Business Administration - Hospitality Administration And Management
Jones Online University
Associate Of Arts And Sciences - Business Administration And Management
Wayne County Community College District
Diploma - General Studies
Martin Luther King Jr High School
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